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Block by Block · 5 days ago

Human Resources Generalist

Boston, MA

Full-time

Onsite

Senior Level

5+ years exp

Block by Block is a company focused on providing employee relations and human resources support. The HR Generalist will assist the Human Resources Manager in managing employee records, conducting investigations, and ensuring compliance with labor laws to foster a positive workplace culture.

Clean EnergyCommunitiesEvent ManagementHospitality

Hiring Manager

Didar Jajan

Responsibilities

Conduct employee investigations, including interviewing involved parties, collecting written statements, and documenting findings in a clear and concise manner

Ensure accurate and timely documentation of counseling, progressive disciplinary actions, and terminations, as well as positive recognition of good work

Spend time at stations engaging directly with Ambassadors and Supervisors to build trust, identify issues early, and promote a positive workplace culture

Provide coaching, mentoring, and support to Supervisors and Ambassadors to foster a culture of accountability and recognition

Promote employee engagement through proactive field presence, reinforcing Block by Block's values and standards

Monitor attendance records, analyze trends, and identify patterns that may require corrective action

Partner with Supervisors to ensure attendance standards are communicated, documented, and consistently enforced

Collaborate with operations leadership to implement corrective measures that support attendance improvement and workforce reliability

Support Operations Manager and senior leadership in ensuring all disciplinary and investigative processes are conducted fairly and with minimal risk

Provide guidance on compliance with policies and procedures related to employee conduct, attendance, and workplace standards. Maintain confidentiality and ensure due process in all employee-related matters

Actively partner with client representatives regarding employee relations matters and ensure transparency in handling sensitive cases

Provide reporting on investigations, attendance issues, and employee relations outcomes to demonstrate program effectiveness and accountability

Assisting with processing employee grievances and disciplinary actions to ensure risk is minimal and assisting to facilitate fair resolutions for all

Work closely with senior leadership to identify internal and external candidates. Start programs to address competency gaps

Assists in developing better Human Resource training for Managers and Shift Supervisors

Utilizes a combination of standard Block by Block reporting processes combined with processes developed specifically for Transit Company on accomplishments and program effectiveness

Tracks human resources statistics/outcomes and creates written reports

Maintain organized records that ensure compliance with Federal, State and Block by Block standards

Maintains effective communication with a variety of stakeholders, including Block by Block employees assigned to the MBTA, staff members at all levels within the MBTA organization, and riders of the MBTA

Must also ensure compliance with all documentation requirements associated with the position

Must be able to speak, read, and write the English language in order to create, design and apply reporting tools

Qualification

Human Resources ExperienceEmployee RelationsInvestigationsHR SHRM CertificationCommunication SkillsCoachingWorkforce PlanningCompliance KnowledgeMentoring