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Maximus · 1 day ago

Vice President - Digital - Creative Experience

Princeton, NJ

Full-time

Hybrid

Director/Executive

$235K/yr - $265K/yr

15+ years exp

Maximus is building on over two decades of creative excellence and is searching for a visionary Vice President - Digital - Creative Experience to guide their Experience practice into the future. This role involves refining strategy and leading a team dedicated to delivering outstanding user-centered experiences for government customers, championing human-centered design and ensuring accessibility across digital and analog channels.

Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Stay current on emerging UX trends, tools, and best practices in digital and analog experience design. Set creative and content vision tied to program outcomes

Establish strategic direction for sub-organization based on corporate and department strategy. Present findings and design decisions to executives

Lead service design and research programs. Establish UX and IA standards and accessibility governance

Direct content strategy and operations for accessible and branded content. Oversee translation, transcription, and transcreation quality. Manage SEO and programmatic media

Partner with other Digital VPs to co-create and deliver strategies and solutions

Lead multiple teams of Directors/Senior Managers, and Managers

Provide coaching and identify new opportunities for growth for direct reports. Mentor Creative and UX Senior Directors and Directors, Service Designers, and Researchers. Responsible for resource forecast, hiring, promotions, terminations, and performance management

Define solutions, pricing, and shape competitive positioning for both market development and RFI/P responses. Present findings and design decisions to executives

Develop, implement, and maintain budgetary and resource allocation plans. Budgeting and portfolio trade-offs, financial stewardship, and scenario planning

Perform quality reviews for large and/or complex initiatives. Manage risks and issues, mitigation, and resolution

Communicate and influence senior exec leadership, stakeholders, vendors, and clients. Produce high quality executive-ready messaging including presentations, briefs, memos

Perform vendor evaluation, governance, and contract negotiations

Typically leads multiple teams of directors/senior managers and/or managers

As VP, you will contribute to and communicate our creative and experience execution and delivery strategy, ensuring it aligns with our corporate and departmental goals

You will bring a deep understanding of customer experience (CX), employee experience (EX), user experience (UX), service design, and inclusive research – both quantitative and qualitative, ensuring every interaction we design is empathetic, data-informed, and focused on real needs

Your leadership will modernize our creative function by leveraging the skills and dedication of our current team, while thoughtfully introducing modern CX practices, integrating AI, adding new talent, and capabilities as needed. We are committed to supporting the growth of our existing team as we evolve, and your guidance will help ensure our people and processes are future-ready, collaborative, and inclusive

In this role, you will develop and implement an operating model that advances creative innovation and efficiency while enabling long-term execution and seamless delivery across functions

A key initial focus will be to partner with your other VP peers to review and enhance our existing creative and experience processes, introducing automation and AI to drive a modern creative-ops approach, and championing the adoption of emerging UX trends, tools, and best practices

This role involves collaborating with peers and teams across product, engineering, and operations teams should result in alignment of experience design with platform capabilities, content strategy, and delivery excellence

You will mentor and empower a multidisciplinary team, fostering growth and collaboration, and oversee, enhance, and integrate already established functions such as User Experience (UX), User Interface (UI), Service Design, Qualitative Research, and Accessibility

In this role, you will also be responsible for launching new functions, including Quantitative Research and Search Engine Optimization (SEO), and Voice User Interface (VUI) design

You will need to stay ahead of experience trends and translate them into practical solutions for government programs that deliver modern experiences and interactions with measurable constituent and business outcomes

You will manage budgets, resource allocation, and scenario planning, as well as lead and/or participate in vendor evaluation, governance, and contract reviews

Qualification

User Experience (UX)Service DesignContent StrategyBudget ManagementHuman-Centered DesignQuantitative ResearchSearch Engine Optimization (SEO)Voice User Interface (VUI)Executive PresenceVendor EvaluationCommunication SkillsMentoringCollaborationLeadershipTeam Management

Required

Bachelor's in Design, HCI, Informatics, Library Science, Communications, or related

15+ years in digital experience or content in various manager and leader capacities

7+ years leading multidisciplinary teams

Portfolio of experience/creative work with measurable outcomes

Executive presence and communication skills

Master's degree

Certifications in UX and project management

Experience with content platforms

Experience with public sector communications needs, especially serving at-risk populations with unique needs

Bachelor's Degree in Design, HCI, Informatics, Library Science, Communications, or related field. Additional years of relevant experience will be considered in lieu of degree

Per customer requirements, this position requires United States Citizenship, do you meet those requirements?

15+ years in digital experience or content in various manager and leader capacities

7+ years experience leading multidisciplinary teams

Proficient in budget management and resource allocation

Portfolio of experience/creative work with measurable outcomes

Executive presence and communication skills