Elavon Europe · 1 month ago
Talech Tier 2 Customer Care Representative
United States
Full-time
Remote
Entry Level
$20/hr - $24.38/hr
2+ years expElavon, a subsidiary of U.S. Bank, is committed to providing tailored payment solutions to over 1.5 million customers globally. The Talech Tier 2 Customer Care Representative role involves delivering high-quality customer service and advanced troubleshooting support for merchant credit card processing devices, ensuring effective communication and problem resolution for merchants.
Financial Services
Responsibilities
Provides high quality customer service and advanced troubleshooting support to merchants by responding to inquiries regarding the technical support of Merchant Credit Card processing devices as well as other areas as assigned
Responds to telephone inquiries, requests and problems from merchants
Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals
Communicates applicable policies, procedures and practices to merchants
Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits
Qualification
Required
High school diploma or equivalent
Typically two or more years of customer service experience
Preferred
Advanced troubleshooting experience with either credit card processing terminals or smart devices
In-depth knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
Effective telephone, interpersonal and verbal communication skills
Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
Ability to identify and resolve/escalate complex problems
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Proven commitment to high quality customer service
Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
Elavon Europe
In a world that sees a sale as the step before ‘goodbye’, Elavon views things differently. Because behind every payment is a person.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alexander Klasson
Head of Sales & Partnerships | SMB DACH & BENELUX
Company data provided by crunchbase