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Maximus · 2 days ago

Telephony Analyst

Annapolis Junction, MD

Full-time

Onsite

Senior Level

$80K/yr - $120K/yr

7+ years exp

Maximus is seeking a Telephony Analyst to manage and support internal-use telephony systems for their Homeland Security customer. The role involves providing technical leadership for the design, configuration, maintenance, and troubleshooting of enterprise VoIP and telephony infrastructure.

Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage and support enterprise VoIP and telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms

Operate, monitor, and maintain enterprise infrastructure, including web servers (e.g., IIS, Apache Tomcat), application servers, and telecom hardware (e.g., Dell PowerEdge servers, Avaya J Series phones)

Install, configure, troubleshoot, and resolve issues related to VoIP systems, Unix/Linux/Windows servers, network connectivity, and system integrations with Active Directory, DNS, DHCP, and LDAP

Collaborate with cross-functional teams to implement telephony solutions that ensure high availability, call quality, and compliance with security and performance standards

Other tasks as assigned

Qualification

VoIP systemsUnix/LinuxWindows ServerNetworkingTelephony infrastructureScriptingVMWare technologiesSQL databasesSecurity clearanceSoft skills

Required

Active Secret security clearance required

Candidates must be U.S. citizens with no dual citizenship

Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule

Candidates must be able to accommodate a rotational on-call schedule as needed

Candidates must be able to report onsite to Annapolis Junction, MD

7+ years of experience supporting VoIP or telephony systems in a systems administrator or engineer role

Experience with VoIP protocols and technologies, including SIP, RTP, SRTP, and Avaya platforms (e.g., Communication Manager, CMS, ACR, WFO, IX Messaging, System Manager)

Experience in Unix/Linux environments including patching, volume management, LDAP integration, and log analysis

Experience with Windows Server environments, including Active Directory, Group Policy, DNS, DFS, and DHCP

Networking experience includes IPv4, ports/protocols, IP routing fundamentals, and monitoring

Familiarity with remediation and validation of security vulnerabilities

Proficiency with managing and monitoring infrastructure, including telephony peripherals and server systems

Knowledge of client/server certificates and authentication mechanisms