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ModSquad · 1 day ago

Unbounce Phones T1 Tickets and Chat Support 01.26

United States

Full-time

Remote

New Grad, Entry Level

ModSquad has partnered with Unbounce, a Canadian software company that specializes in creating landing pages for websites. The role involves providing support via live chat, email tickets, and potentially phone calls, with an emphasis on customer service and technical troubleshooting skills.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware

H1B Sponsor Likely

Responsibilities

Provide support via live chat, email tickets, and possibly phone calls

Qualification

Technical troubleshootingCustomer serviceProblem-solvingWritten workflow adherenceProbing techniques

Required

Customer service-oriented mods

Ability to follow a written workflow

Available weekdays and weekends

Strong IT background with solid technical troubleshooting skills

Sharp problem-solving abilities and excellent probing techniques

Ability to understand and respond to technical issues effectively

Company

ModSquad

Glassdoor3.6

ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.

Founded in 2007

Sacramento, California, USA

10001+ employees

http://modsquad.com/

H1B Sponsorship

ModSquad has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (2)

Funding

Current Stage

Late Stage

Leadership Team

Amy Pritchard

CEO

David Wohlwend

Senior Vice President of Finance and Accounting

Company data provided by crunchbase