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Ampcus Inc · 3 months ago

Customer Services Support Operator 2

Cary, NC

Full-time

Hybrid

New Grad, Entry Level

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Customer Services Support Operator 2 to manage the planning and deployment of field resources, ensuring effective communication and customer commitment delivery. The role requires strong problem-solving skills and the ability to navigate complex customer interactions.

Data ManagementInformation Technology

Responsibilities

Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment

Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources

Owning customer communications E2E for all service events

Navigating complex discussions with customers when scheduling appointments

Management and application of prioritization logic that aligns with customer commitments

Owning the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills

Manage capacity planning to meet cyclical demand ensuring delivery of customer commitments

Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment

Qualification

Customer facing experienceMicrosoft Office proficiencySAP knowledgeLEAN/6 Sigma methodologyChange managementCommunication skillsOrganizational skillsProblem solving skillsEmotional intelligenceTeam collaboration

Required

A Bachelor's degree or equivalent experience

Proficiency in software applications such as Microsoft Outlook, Word, and Excel

Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences

Ability to support complex projects and determine the critical path to improve timely performance is essential

The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues

Strong organizational and time management skills with exceptional attention to detail is required

The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity

Self-starter, self-motivated, high level of initiative, embraces an ownership culture

Preferred

Knowledge of SAP is preferred but not required

Customer facing experience is preferred

Experience or knowledge of our business in the United States preferred

LEAN/6 Sigma methodology a plus but not required

Company

Ampcus Inc

Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.

Founded in 2004