Apria · 17 hours ago
Technical Applications Analyst
Richmond, VA
Full-time
Onsite
Mid Level
$65K/yr - $65K/yr
3+ years expOwens & Minor is a global healthcare solutions company providing essential products and services. The Technical Applications Analyst will provide SaaS application support, focusing on inventory and contract management, data analytics, and customer support.
Health Care
Responsibilities
Customer Support for multiple SaaS applications, including QSight, IPM, QBOM, PANDAC, and Surgitrack. Responds to users who reach out to the Customer Support Team through various channels such as application to ticket, email to ticket, and phone calls. Troubleshoots and documents application and interfacing issues. Escalates issues to various IT partners for resolution when necessary. Provides users with timely updates on ticket status from inception to resolution
Analyze and prepare customer data files for upload. Files may pertain to Pre-Implementation and Post-Implementation data. Reviews interface specification documents to help users understand and fix data related issues. Completes projects within specific deadlines
Reviews manufacturer data files, make edits to existing database products when appropriate, and prepares new products for upload to product databases according to design specification. Work with users and third-party vendors to create large product data files
Provide application overviews and training to internal and external customers from time to time
Provide as needed implementation support for new customers
Qualification
Required
Bachelor's degree or equivalent experience in supply chain management, business information systems, technical application support or related field
Two or more years of experience in systems support and project management
Three or more years of experience in customer support or technology support is required
Or any combination of education and experience to meet the above requirements
Demonstrated understanding of supply chain management, consulting principles and practices
Demonstrated understanding of Microsoft Operating System and Microsoft Office Suite
Demonstrated understanding of database concepts
Demonstrated data analytics, planning, and organizational skills
Preferred
Healthcare supply chain management experience preferred
Experience with Zendesk or Salesforce customer relationship management tool preferred
Benefits
Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.
Company
Apria
Apria is a leading provider of home healthcare equipment and related services across the USA, serving approximately 2 million patients from our 270+ locations.
5001-10000 employees
H1B Sponsorship
Apria has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-01-10Acquired
2021-02-10IPO
Leadership Team
P
Perry Bernocchi
CEO
Recent News
2025-09-17
2025-01-16
Company data provided by crunchbase