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University of Arkansas · 2 days ago

Manager - Client Services

Fayetteville

Full-time

Onsite

Mid, Senior Level

$75K/yr - $86K/yr

5+ years exp

The University of Arkansas is a top research institution located in Fayetteville. The Manager, Client Services, will provide leadership and operational oversight for facilities management, ensuring effective communication and support for the campus community.

E-LearningEducationHigher Education

Culture & Values

No H1B

Responsibilities

Provide leadership and operational oversight for the interface between facilities management and the campus community

Oversee the single point of entry for all work and project requests coming into Facilities Management

Manage the work control process through Facilities Management’s Service Center

Ensure requests are routed, coded, and charged in accordance with current policies

Lead our client outreach program to ensure we provide departments with value-added information on the status of work

Discuss facility support requirements for their operational needs

Oversee the campus’ building executive program to include training, communication, and management of building executive assignments

Oversee the program to distribute and maintain accountability of keys for campus

Oversee the campus outdoor reservation processes

Supervise, mentor, and train staff

Manage project timelines and budgets

Foster relationships with stakeholders across campus

Create and maintain collegial, harmonious working relationships with others

Qualification

Bachelor’s degreeCustomer service experienceFacilities management experienceComputerized work order systemSupervisory experienceFAMIS familiarityWorkday familiarityOrganizational skillsCommunication skillsCollaboration skillsAttention to detail

Required

Bachelor's degree in business administration, facilities management, operations management, or other related field from an accredited institution of higher education

At least five years of experience in customer service or a facility management organization

Experience with utilization of a computerized work order management system

Knowledge of best practices in the utilization of computerized work order management systems

Familiarity with Facility Management processes and organization

Strong customer service skills

Strong organizational skills and attention to detail

Excellent written and oral communication skills

Ability to collaborate with other functional areas to implement process changes

Ability to understand and document workflow processes and develop job training aids

Ability to interact with customers, staff and leadership at all levels of the organization