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Centennial · 3 hours ago

ServiceNow Business Analyst – Mid Level

Tysons Corner, VA

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Centennial Technologies is seeking a mid-level ServiceNow Business Analyst who serves as a key liaison between business stakeholders and technical teams, ensuring ServiceNow solutions align with business needs. This role is responsible for gathering requirements, documenting processes, supporting configuration efforts, and ensuring successful delivery of ServiceNow implementations and enhancements.

EnergyMineralMiningWholesale

No H1B

U.S. Citizen Only

Responsibilities

Elicit, analyze, and document business and functional requirements for ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), and Security Operations (SecOps)

Collaborate with business and technical stakeholders to assess current-state processes and define future-state workflows

Translate business requirements into well-defined user stories, acceptance criteria, and functional specifications

Partner with ServiceNow developers and architects throughout solution design, configuration, and testing activities

Facilitate requirements workshops, backlog grooming, and sprint planning sessions

Support User Acceptance Testing (UAT) planning, execution, defect triage, and resolution

Ensure delivered solutions align with ServiceNow best practices, platform standards, and governance guidelines

Maintain project documentation including process flows, requirement traceability matrices, and configuration records

Support reporting and dashboard development using ServiceNow Performance Analytics

Qualification

ServiceNow experienceRequirements gatheringAgile/Scrum methodologiesProcess mappingUser story creationStakeholder communicationUAT coordinationStakeholder managementPerformance AnalyticsServiceNow certificationDocumentation skillsCommunication skills

Required

Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience)

5+ years of experience as a Business Analyst including 3+ years of experience in ServiceNow

Strong understanding of ServiceNow platform capabilities and data model

Must be experienced in DME and O&M environments preferably in Federal Govt projects

Must be able to manually test systems, applications, functional and nonfunctional requirements

Must have skills are requirements gathering & analysis, process mapping and improvement, user story creation, stakeholder communication, UAT coordination, Agile delivery

Experience working with Agile/Scrum methodologies

Ability to translate business needs into technical requirements

Excellent communication, documentation, and stakeholder management skills

Must be eligible to obtain public trust clearance