EideCom · 1 week ago
Client Success Manager
Twin Cities Area
Full-time
Hybrid
Senior Level
$80K/yr - $120K/yr
5+ years expEideCom is a nationally recognized event production company trusted by enterprise brands. The Client Success Manager will be responsible for growing and retaining existing client accounts, ensuring a world-class client experience, and driving long-term revenue through renewals and upsells.
Event ManagementEvent PromotionEventsProfessional Services
Responsibilities
Own relationships with assigned enterprise and Fortune 500 accounts
Ensure exceptional client satisfaction and act as the primary contact post-sale
Develop and execute strategic account plans focused on growth and retention
Identify upsell and cross-sell opportunities across EideCom’s services
Partner with Sales Executives to transition new clients into long-term accounts
Collaborate with Marketing on client storytelling, case studies, and co-branded opportunities
Track client performance metrics, renewal cycles, and satisfaction scores
Maintain CRM accuracy and pipeline visibility for renewals and expansions
Develop long-term partnerships with enterprise clients
Collaborate closely with EideCom operations and sales support teams
Ensure a smooth transition from sale to execution
Become a trusted advisor who can influence future event strategy
Represent EideCom at industry events, conferences, and networking functions
Bring competitive intelligence and market trends back to leadership
Help shape our go-to-market strategy as we scale
Qualification
Required
5+ years of experience in the events industry, directly working with high-stakes clients
Proven ability to review and prepare quotes, proposals, RFPs, bids, and client specifications accurately and efficiently
Strong organizational skills with excellent attention to detail and responsiveness to clients - providing an elite client experience to all accounts
Exceptional communication — confident, clear, and persuasive
Strong written and verbal communication skills, including the ability to create professional client-facing materials
Tech-savvy with Google Suite and project management software (PowerPoint, Google Slides, Adobe, etc)
Ability to travel up to 25% for client meetings and events
Preferred
Bachelor's degree (BA/BS) preferred, or equivalent experience in client management in the events space
Proficiency with CRM platforms (HubSpot preferred; Salesforce or similar acceptable)
Experience with proposal/document tools (PandaDoc, DocuSign, CPQ tools, or similar)
Benefits
Full medical, dental, and vision
Company-paid life insurance
Short & long-term disability
401(k) with match
Paid Time Off + paid holidays
Paid parental leave
On-site gym, showers, and team event spaces
Company
EideCom
EideCom is a full-service production agency specializing in turn-key event solutions for large organizations.
11-50 employees
Funding
Current Stage
Early StageRecent News
Seattle TechFlash
2025-04-24
Twin Cities Business
2025-04-23
Company data provided by crunchbase