Northwestern Medicine · 6 hours ago
Resource Immediate Care Tech Coordinator-Sycamore Immediate Care Center Full Time Days
Sycamore, IL
Full-time
Onsite
Entry, Mid Level
1+ years expNorthwestern Medicine is a leader in the healthcare industry, focused on providing patient-first care. The Immediate Care Tech Coordinator is responsible for coordinating the operations of the Immediate Care Centers, ensuring effective communication and leadership within the team, and maintaining a high standard of patient care.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Demonstrate proficiency in all aspects of their current role: Patient Service Representative (PSR), Immediate Care Tech (ICT), or Clinical Support Tech (CST West only)
Acts as a role model by providing customer service excellence (AIDET and NM phone etiquette)
Acts as a point person to address issues/complaints as they arise and escalates to appropriate resource as needed
Demonstrate proficiency in EMR registration, co-pay collection and insurance collection or EMR clinical documentation
Demonstrate proficiency in downtime procedures
Coordinates the monthly employee work schedule
Participates in the hiring process: coordinates onboarding process for new employees, provide general department/site orientation, assigns preceptor for new hires, coordinates orientation schedule, secures access to IT system and security access
Maintains a clean, safe, and stocked environment of care
Maintains department supply inventory and special-order supplies
Maintains department equipment: enters work orders, follows up on status and arranges loaner equipment
Participate in daily huddles and leads the huddle as needed
Prepares the clinics for EOC (quarterly rounding) and oversight of department lab POC testing and equipment quality assurance
Encourage teamwork through positive leadership and communication
Assist with employee engagement (communication boards and department recognition process)
Assist manager with special projects as needed
Maintain confidentiality
Attend department staff meetings and committees
Float to other ICC’s as needed
Other duties as assigned
Qualification
Required
Current ICC status: Patient Service Rep, Immediate Care Tech, CST (West only)
Basic Life Support Certified (CPR)
Effective communication and interpersonal skills
Ability to work collaboratively in a fast-paced environment
Physical demands required for this role include lift/carry up to 50 pounds and a push/pull force up to 50 pounds
Preferred
Minimum one year of ICC/Urgent Care experience required with demonstrated proficiency in an ICT or CMA position
Previous supervisory or management experience
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase