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Enova International · 1 day ago

NetCredit Customer Service Representative (Remote)

United States

Full-time

Remote

New Grad, Entry Level

$17/hr - $17/hr

Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. As a Customer Service Representative, you will manage inbound calls from customers, delivering exceptional service and support while participating in a comprehensive training program.

ConsumerCreditFinanceFinancial Services

No H1B

Responsibilities

Respond to incoming customer calls, addressing their questions and providing service

Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services

Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience

Uphold exceptional customer service standards through articulate and effective verbal and written communication

Keep customer accounts meticulously updated with accurate information

Qualification

Customer service experienceCommunication skillsActive listeningMulti-tasking skillsAdaptabilityTechnology utilization

Required

Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions

Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills

Comfortable utilizing new technology and have a proven ability to excel in a remote work environment

Preferred

Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments

Benefits

Health, dental, and vision insurance including mental health benefits

401(k) matching plus a roth option (U.S. Based employees only)

PTO & paid holidays off

Sabbatical program (for eligible roles)

Summer hours (for eligible roles)

Paid parental leave

DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

Employee recognition and rewards program

Charitable matching and a paid volunteer day…Plus so much more!

Company

Enova International

Glassdoor3.9

Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks.

Founded in 2004