Getty Images · 3 days ago
Business Analyst
Chicago, IL
Full-time
Hybrid
Mid Level
$82K/yr - $109K/yrGetty Images is a leading visual content creator, and they are seeking a Business Analyst to improve customer experience and enhance service operations within the Customer Care vertical. The role involves delivering data-driven insights and implementing solutions to optimize customer service efficiency and support strategic decision-making.
Content CreatorsDigital MediaImage RecognitionPhotography
Responsibilities
Run deep strategic analysis by collecting, processing, and visualizing data from various sources to tackle business inquiries, identify trends or issues, provide actionable insights, and recommend data-driven solutions
Develop and maintain pipelines, dashboards, and reports to track individual and departmental key performance indicators and other service success metrics
Guide experimentation by informing test designs, crafting measurement plans, and evaluating impacts and opportunities to accelerate decision-making and enhance service quality
Collaborate with stakeholders and leadership to identify areas for improving service processes and assist with the development of service strategies
Prepare, document, and present data findings and recommendations in a clear and concise manner, ensuring stakeholders and leadership have the right information to act efficiently
Stay updated with industry trends and best practices in data analysis and customer service
Qualification
Required
Bachelor's or Master's degree Statistics, Business, or an equivalent quantitative field. If you are self-taught and believe you are a good fit for this role or have significant work experience, we would love to hear from you as well
Proven experience of having worked hands-on in a Data Analyst or Business Analyst role, preferably in a customer service environment
Proficiency in data analysis tools (SQL, Excel) and data visualization software (Looker, Power BI)
Strong analytical and problem-solving skills with knowledge of statistical analysis techniques and methodologies
A solid understanding of customer service KPIs, such as service levels, resolution times, and CSAT to identify trends is an advantage
Excellent written and oral communication skills with an ability to transform complex data into clear, compelling, and visually engaging insights tailored for different audiences, from frontline teams to senior leadership
Ability to work independently on a project from ideation to delivery and as part of a team to gather the necessary requirements or data
Stay updated with industry trends and best practices in data analysis and customer service
Preferred
Experience with CRM systems and customer service software (Salesforce, Calabrio) is also a plus
Familiarity with programming languages such as Python or R for optimizing workflows and automating repetitive processes is an asset
Benefits
Medical
Dental
Vision
Health plan savings accounts
Life and disability plans
Global employee assistance programs
Legal
Pet
Home, and auto coverage at preferential group rates and discounts
Retirement and financial education and tools
Employee Stock Purchase Plan
Paid company holidays and time off
Paid parental leave
Company
Getty Images
Getty Images is a visual media company that captures, creates, and preserves content to elevate visual communications.
Founded in 1995
1001-5000 employees
H1B Sponsorship
Getty Images has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (5)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.5BKey Investors
JP Morgan ChaseKoch Equity Development
2025-10-06Post Ipo Debt· $628.4M
2025-02-21Post Ipo Debt· $1.04B
2022-07-25Post Ipo Equity· $225M
Leadership Team
Craig Peters
CEO
Peter Orlowsky
Senior Vice President, Strategic Partnerships
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase