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OST, Inc. · 1 day ago

Sr. JIRA & Agile Tool Administrator

ORLANDO, FL 32826, USA

Full-time

Hybrid

Senior Level, Lead/Staff

$120K/yr - $120K/yr

10+ years exp

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence, specializing in Management Consulting, Information Technology, and Research Development and Engineering services. The Sr. JIRA & Agile Tool Administrator will provide enterprise Agile tooling administration and governance support, partnering with cross-functional teams to design and sustain workflows that enable effective Agile execution.

Information TechnologyManagement ConsultingService Industry

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The JIRA / Agile Tool Administrator provides enterprise Agile tooling administration, configuration, and governance support in support of program, portfolio, and headquarters-level operations. The individual partners with cross-functional teams—including Product, Engineering, Program Management, and Operations—to design, configure, and sustain scalable workflows and reporting solutions that enable effective Agile execution and leadership visibility

Responsibilities include configuring, maintaining, and optimizing JIRA Cloud and/or JIRA Data Center environments, including projects, workflows, screens, fields, schemes, and permission models. The JIRA Administrator designs intuitive and scalable workflows aligned with organizational processes and Agile methodologies, ensuring secure and efficient access through management of users, groups, roles, and permissions

The role supports development of team-, ART-, and portfolio-level dashboards, reports, and advanced JQL filters to provide actionable insight into performance, progress, and delivery. The JIRA / Agile Tool Administrator administers and configures JIRA Service Management (as applicable), including request types, SLAs, portal configuration, and automation

Additional duties include managing integrations with enterprise tools such as Confluence, GitHub, Bitbucket, Azure DevOps, and approved marketplace applications; maintaining add-ons including Automation for JIRA; supporting integrations with SharePoint, Power BI, and other data and reporting platforms; and establishing governance standards, best practices, and documentation for enterprise tool usage

The JIRA Administrator provides training, onboarding, troubleshooting, and day-to-day support to end users; manages system updates, maintenance activities, backups, and audits; and ensures the Agile tooling environment remains reliable, compliant, and aligned with organizational needs

Qualification

JIRA administrationJIRA CloudJQL developmentAgile methodologiesWorkflow designDashboard creationSecurity clearanceConfluenceGitHubAzure DevOpsTrainingSupport

Required

Bachelor's degree in information technology, Computer Science, Information Systems, Engineering, or a related discipline

Minimum of 10 years of hands-on JIRA administration experience in an enterprise environment

Demonstrated experience with JIRA Cloud and/or Data Center configuration and administration

Demonstrated experience with Workflow, scheme, and permission model design

Demonstrated experience with JQL development and dashboard/report creation

Demonstrated experience with Supporting Agile methodologies (Scrum, Kanban)

Translating business requirements into scalable tool solutions

Active Secret security clearance is required

Preferred

SAFe preferred

Benefits

Full benefits

Company

OST, Inc.

Glassdoor3.6

OST solves complex problems and overcomes challenges to deliver optimized, value-driven solutions that improve our customers’ business operations and advance their missions by building a great firm that attracts, develops, excites, and retains exceptional people.

Founded in 1999

Washington, District of Columbia, USA

201-500 employees