Riverside Healthcare · 1 week ago
PA HC ASSOC II
Bourbonnais, IL
Full-time
Onsite
Entry Level
$18.83/hr - $23/hr
1+ years expRiverside Healthcare is seeking a dedicated and detail-oriented Patient Access Healthcare Associate II to join their team in Bourbonnais, Illinois. This role is essential for managing patient registration, insurance verification, and specimen processing within a fast-paced, patient-centered environment.
Health CareHospitalHospitality
Responsibilities
Patient Registration: Accurately collect, analyze, and record all required demographic, insurance/financial, and clinical data for scheduling, pre-registering, and registering patients from all payer classes. Ensure timely and accurate electronic entry of information into the system
Insurance and Compliance: Verify patient insurance coverage, including Medicare and Medicaid. Ensure compliance with payer requirements for medical necessity and precertification. Perform third-party eligibility and benefit verification to secure accurate payment
Customer Service: Provide exceptional customer service with a concierge-style approach. Interact compassionately with patients and their representatives, addressing their needs and explaining hospital revenue cycle expectations, payment options, and financial responsibilities
Specimen Processing and Phlebotomy: Perform phlebotomy, process drop-off specimens, and conduct routine EKG tracings as required. Verify specimen identification and labeling, ensuring specimens are delivered to the appropriate department within required time limits
Documentation and Record Management: Prepare and distribute required forms, documents, and reports. Maintain accurate patient records and ensure compliance with EMTALA, HIPAA, and other applicable regulations
Patient Flow and Coordination: Assist in managing patient flow for ambulatory care, pre-op testing, and clinics. Provide pre-test instructions, assist with documentation, and ensure proper preparation for tests/procedures
Problem Solving and Analysis: Analyze and resolve issues related to registration, insurance, and patient access. Use hospital resources to determine financial responsibilities and address any coverage concerns
Training and Support: Assist in the training of new personnel and support other healthcare staff as needed. Attend all advanced registration classes and mandatory department meetings
Qualification
Required
High school diploma or equivalent required
Certificate of completion from school for Phlebotomy course and practicum or 1 year of experience as a phlebotomist
Preferred
Experience in a healthcare setting with a focus on patient access, registration, or insurance verification
Proficiency in using electronic health record (EHR) systems and healthcare software
Strong customer service skills, attention to detail, and the ability to handle sensitive information with confidentiality
Computer literate with a typing speed of 35 WPM minimum
Spelling accuracy and the ability to perform general arithmetic are essential
Ability to work independently in a fast-paced environment, with a commitment to accuracy and problem-solving
Demonstrated professionalism and a compassionate, customer-focused attitude
Additional education or certification in medical terminology, healthcare administration, or a related field is preferred
Certifications in healthcare administration or patient access are a plus
Certified Phlebotomy Technician (CPT) preferred, but not required
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Paid Leave Hours accrued as you work
Company
Riverside Healthcare
Riverside Healthcare is a fully integrated healthcare system serving the needs of patients throughout the counties of Kankakee.
1001-5000 employees
H1B Sponsorship
Riverside Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (5)
2022 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Phil Kambic
President & CEO
Bill Douglas
Sr. V.P. Finance, CFO
Recent News
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