Zobility ยท 10 hours ago
Operations Analyst
Herndon, VA
Full-time
Onsite
Entry, Mid Level
1+ years expZobility is RGBSI's workforce management and staffing division, and they are seeking an Operations Analyst. The role involves analyzing customer calls and data to manage power outages and ensuring superior customer service through effective communication and timely reporting.
Human ResourcesIndustrial AutomationMachine Learning
Responsibilities
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
Accurately reports outages to customer's accounts
Accurately manages Estimated Restoration Times to customers
Provides accurate and timely information to customers, and first line resolution to customer complaints
Provides timely and accurate data for continual Service Reliability improvements
Qualification
Required
1-5 years related experience
Verbal & Written communication skills
Good computer skills & proficiency working in various software applications
Problem resolution & analytical thinking
Minimum HS diploma required
Preferred
Teamwork
Adaptability
Attention to detail
Benefits
Medical
Dental
401k
Short-term disability
AD&D
Tuition reimbursement
And more
Company
Zobility
Zobility is a talent management and workforce solutions company that provides staffing and technical workforce services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase