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MCI USA · 1 day ago

Manager, Operations and IT Services

Washington, United States

Full-time

Hybrid

Mid, Senior Level

4+ years exp

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities. The role involves leading the strategic planning, organization, and execution of all IT and AI operations, ensuring the delivery of innovative technology solutions that meet business needs.

Event Management

Responsibilities

Recommend and implement effective technical and AI-driven solutions

Collaborate with the CFO and US leadership team to develop and manage the IT and AI operations budget, ensuring cost-effective investments in technology

Oversee procurement and deployment of technology infrastructure, software, and services to maximize efficiency and value

Lead, mentor, and support the IT team in prioritizing and executing projects that align with MCI USA and client expectations

Identify, assess, and mitigate IT and AI-related risks, ensuring compliance with all relevant laws, regulations, and industry standards

Partner with the Global IT Team to design and implement security policies, data protection strategies, and disaster recovery plans tailored to US operations

Review and approve business requirements for new software and technical initiatives, ensuring alignment with organizational goals

Serve as a liaison between users, operations, US management, and Global IT staff to facilitate effective communication and project delivery

Represent the IT function in client review meetings as needed

Perform additional duties as assigned to support the evolving needs of the organization

All other duties as assigned

Qualification

IT operations managementAI solutions implementationTeam leadershipWindows operating systemOffice 365 administrationSharePoint administrationAnalytical skillsCommunication skillsProject management

Required

Minimum 4-6 years of related IT or Operations/Telecommunication systems

Bachelor's degree required

Eagerness and aptitude for learning and implementing emerging AI solutions

Demonstrated success in managing IT operations in a dynamic, fast-paced environment

Proven ability to lead and inspire a high-performing, forward-thinking team

Strong communication skills, with the ability to lead AI and Operational projects, translating concepts and solutions to both technical and non-technical audiences

Excellent written communication and documentation abilities

Skilled in managing multiple concurrent projects and motivating professional staff to achieve results

Advanced analytical and problem-solving capabilities, with a focus on continuous improvement and AI curiosity

Ability to communicate technical concepts to technical and non-technical audiences

Ability to manage multiple concurrent projects

Ability to lead a team through coaching and hands-on support

Ability to mentor others and delegate effectively

Experience in the following technologies/products: Windows & Mac operating systems, Office 365 & EntraID administration, SharePoint administration

Preferred

2-4 years of progressive supervisory experience preferred

Benefits

PTO

13 paid company holidays, including closure Christmas Eve through New Year’s Day

401K

Medical, dental, vision and supplementary insurances

Employer-paid group life insurance, short-term and long-term disability

Employer-paid family building benefit (fertility, adoption and surrogacy)

Employer-paid mental health benefit

Pet discount program

Company

MCI USA

Glassdoor3.8

MCI USA engage and activate their target audiences, building community and boosting client performance. It is a sub-organization of MCI Group Holding.

Founded in 1989

Mclean, Virginia, USA

201-500 employees