Salesforce & Agentforce (CTI) Development Lead jobs in United States
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Net2Source (N2S) ยท 19 hours ago

Salesforce & Agentforce (CTI) Development Lead

positionNew York, NY
timeContract
remoteHybrid
senioritySenior Level, Lead/Staff
date8+ years exp

Net2Source (N2S) is seeking a Salesforce & Agentforce (CTI) Development Lead who will serve as both a solution lead and a hands-on developer for the CTI workstream within the Salesforce Agentforce program. The role involves overseeing the technical design and delivery of telephony integrations for Salesforce Service Cloud while providing leadership across solution architecture and team coordination.

B2BDeliveryHuman ResourcesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Shubham Gupta
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Responsibilities

Own the CTI solution direction within Salesforce Service Cloud Agent force ensuring alignment with program objectives and nonfunctional requirements
Conduct design reviews validate architecture artifacts and drive decisions on build versus configuration
Collaborate with stakeholders to define scope success metrics and ensure traceability from requirements to production readiness
Design and implement Salesforce CTI capabilities including Open CTI Lightning Telephony softphone configuration screen pop clicktodial call logging and omnichannel routing
Integrate Salesforce with telephony platforms such as Genesys Nice inContact Amazon Connect and Twilio using SIPWebRTC and Rest event driven APIs
Develop components using Apex Lightning Web Components LWC SOQLSOSL and platform events for real time call handling
Enforce secure coding standards and compliance with Financial Services regulations
Implement CICD pipelines static code analysis and automated testing frameworks
Ensure audit readiness and adherence to deployment gates
Lead and mentor a blended team of onshore and offshore developers and testers
Drive sprint planning backlog management and release readiness
Report progress risks and mitigation plans to program leadership

Qualification

Salesforce deliveryCTI for Service CloudApexLWCOmnichannelOpen CTITelephony integrationsSalesforce certificationsFinancial Services complianceDevOps toolsSecure SDLC practicesAnalytics integrationTeam leadership

Required

8 to 12 years of experience in Salesforce delivery with 4 to 6 years focused on CTI for Service Cloud Agent force
Expertise in Apex LWC Omnichannel Open CTI and telephony integrations with Genesys, NICE, Amazon Connect, Twilio
Strong understanding of security performance and compliance requirements in Financial Services
Salesforce certifications Platform Developer III Service Cloud Consultant preferred

Preferred

Familiarity with Agent force MIAW and chatbot assist patterns
Experience with analytics integration eg Tableau dashboards
Knowledge of DevOps tools and secure SDLC practices

Company

Net2Source (N2S)

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Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
dateFounded in 2007
location
Somerset, New Jersey, USA
people-size1001-5000 employees
web-link
http://net2source.com

H1B Sponsorship

Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)

Funding

Current Stage
Late Stage

Leadership Team

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Ashish Garg
Founder & CEO
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Company data provided by crunchbase