Tempus AI · 1 day ago
IT Support Specialist II
New York City
Full-time
Onsite
Entry, Mid Level
$70K/yr - $90K/yr
2+ years expTempus AI is dedicated to advancing the healthcare industry through precision medicine and AI technology. They are seeking an IT Support Specialist II to provide technology support, maintain systems, and assist stakeholders with various IT initiatives.
Artificial Intelligence (AI)BiotechnologyHealth CareMachine LearningMedicalPrecision Medicine
Responsibilities
Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:
Addressing and mitigating technology-related issues for employees, i.e. desktop support
Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
User account administration including on and off-boarding of employees
Evaluating and testing new technologies
Working with software and hardware vendors
Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
Supporting executives with IT-related issues
Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
Phone and remote support for Tempus clients
Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees
Qualification
Preferred
Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)
Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)
Installing and supporting security products like endpoint and anti-virus/malware protection
Basic network and VOIP phone system troubleshooting
Administering identity management products (MS Active Directory, Okta, Google Admin, etc)
Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
Proficiency in supporting both Mac OS-X and Microsoft Windows
Experienced with supporting remote, on-site, and hybrid users
Ability to work in fast-paced, agile environments, including off-hours support
Minimum of 2 years in an IT related field and/or relevant customer service role
Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
General familiarity with Microsoft SCCM
General familiarity with Mobile Device Management (MDM) applications
Google Suite Admin experience
Previous experience coordinating with DevOps and/or information security teams
Previous experience in the healthcare sector
Professional certifications such as ITIL Foundations or Comptia A +
BS in Computer Science, Information Systems, or related field
Benefits
Incentive compensation
Restricted stock units
Medical and other benefits
Company
Tempus AI
Tempus is making precision medicine a reality by applying AI in healthcare, deriving insights from our expansive library of clinical data and molecular data.
1001-5000 employees
H1B Sponsorship
Tempus AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Ares ManagementGoogleBaillie Gifford
2025-06-30Post Ipo Debt· $650M
2025-02-19Post Ipo Debt· $300M
2024-06-14IPO
Leadership Team
Eric Lefkofsky
Founder and CEO
Shane Colley
CTO
Recent News
2026-01-13
Business Wire
2026-01-13
2026-01-12
Company data provided by crunchbase