Genesys · 1 week ago
Staff Software Product Manager
North Carolina, USA
Full-time
Onsite
Senior Level, Lead/Staff
$128K/yr - $238K/yr
7+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Staff Product Manager for Associate User Solutions, you will bring strategic direction, business acumen, and technical leadership to the Genesys Cloud team.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Collaborate to define the Genesys Cloud Collaboration Solutions roadmap with PM, R&D, business leaders, and strategic partners
Develop and maintain product requirements with supporting teams, including sales, support, IT operations, finance, and legal
Identify customer needs and create sales enablement and training materials
Support commercial and contractual processes to ensure alignment with business goals
Proactively identify new business and revenue opportunities
Develop instrumentation to ensure access to comprehensive product usage data
Leverage usage analytics to build a usage-based billing metrics engine
Enable customer visibility into product usage and billing data through the application and API
Evaluate and promote new business models, bundles, and tiers aligned with the Genesys Cloud Collaboration Solutions roadmap
Ensure integration and compatibility across contact center and collaboration platforms
Monetize APIs and third-party integrations appropriately
Partner with marketing and sales to deliver effective go-to-market tools and strategies
Determine feature-level pricing based on competitive analysis and Genesys margin targets
Ensure offers are cohesive, easy to understand, and compelling
Support product management in developing revenue forecast models
Qualification
Required
7+ years of experience in cloud-based product management or related solutions
7+ years of progressive go-to-market experience with clients and partners
Proven success delivering Customer Experience solutions (IVR, Contact Center, UCC, QM, CRM)
Familiarity with UCC and Collaboration Solutions preferred
Strong prioritization, organizational, and decision-making skills
Demonstrated ability to lead and influence cross-functional teams
Bachelor's degree required; MBA preferred
Preferred
Experience managing cross-functional project teams
Strong analytical and problem-solving capabilities
Excellent oral and written communication skills
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase