University of Nebraska-Lincoln · 17 hours ago
Client Services Support Specialist
Lincoln, Nebraska Metropolitan Area
Full-time
Onsite
Entry Level
2+ years expThe University of Nebraska-Lincoln is committed to providing a supportive work environment and is seeking a Client Services Support Specialist. This role involves providing technical support and user assistance in a help desk setting, focusing on a variety of computing environments and technologies.
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Responsibilities
Provide technical and user support in a help desk setting for a moderately complex computing environment
Provide a broad range of user support services including PC support, training, troubleshooting and network support
Assist the University community and the department of Student Life with exemplary support through the utilization and promotion of industry standard tools
Organize, research, and test innovative technologies and solutions
Documentation of processes
Tracking of inventory
Writing reports
Work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment, IOT devices, and a variety of other endpoints
Work closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Life
May require on – call, after hours work
Qualification
Required
Relevant coursework, or specialized training beyond high school; equivalent experience considered
Two years of experience with desktop and/or helpdesk support
Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware
Experience with direct customer support face-to-face and/or remotely
Strong communication skills, both written and oral
Ability to work cooperatively and autonomously on tasks and projects
Ability to multi-task and manage competing priorities and duties
Strong organizational skills
Preferred
Two years of post-secondary education preferred; or equivalent experience
Experience with technology research and development and procurement
Experience with managing vendor interactions
Nationally recognized IT certifications
Benefits
Vacation and sick leave pay
Medical, dental, and vision insurance
No-cost life insurance
Employee Assistance Program
Exclusive staff discounts
Continuous improvement and innovation
Professional development through training and education
And much more!
Company
University of Nebraska-Lincoln
The University of Nebraska–Lincoln was chartered as a land-grant university on February 15, 1869, to create opportunity for the state of Nebraska.
5001-10000 employees
H1B Sponsorship
University of Nebraska-Lincoln has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (3)
2021 (10)
2020 (35)
Funding
Current Stage
Late StageLeadership Team
Alisha Nave
HR Business Partner
Angela Rushing
Human Resources Business Partner
Recent News
2024-01-19
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