Technical Account Manager jobs in United States
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Motorola Solutions · 14 hours ago

Technical Account Manager

positionFlorida, United States
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$70K/yr - $80K/yr
date5+ years exp

Motorola Solutions is a global community focused on enhancing safety through innovative technologies. They are seeking a Technical Account Manager to ensure long-term customer success by providing operational stabilization and optimization for their enterprise customers' video security and access control solutions.

Cyber SecurityTelecommunicationsVideo
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Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Lead stabilization and optimization initiatives, assessing account health, identifying risks, and implementing improvements
Provide on-site support as needed while primarily working remotely, assisting with onboarding, integrations, and upgrades
Advocate for customer needs and bridge knowledge between accounts and internal teams
Build and maintain long-term relationships with key stakeholders (IT, Operations, Engineering)
Provide guidance on best practices, product usage, and configuration optimization
Monitor open technical cases, drive escalations, and communicate status clearly
Identify potential risks to customer success and implement mitigation strategies
Track key account metrics and suggest upgrades, features, or optimizations

Qualification

Avigilon products knowledgeTechnical account managementSecurity technologies experienceProfessional communicationProject management skillsCritical thinkingProblem-solvingPresentation skillsRelationship building

Required

Highschool diploma or equivalent and 5+ years of IT/Networking experience
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Preferred

Strong understanding of case handling, technical workflow, and professional communication
Deep knowledge of Avigilon products, solutions, and troubleshooting processes
Prior account management experience
Experience with security and surveillance technologies
Degree, diploma, or certificate in information technology/project management
Excellent verbal, written, and presentation skills
Proven experience de-escalating complex technical situations and resolving enterprise issues
Ability to manage multiple projects, priorities, and accounts simultaneously
Strong critical thinking, strategic problem-solving, and project management skills
Ability to lead stabilization and optimization initiatives and provide actionable recommendations

Benefits

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Company

Motorola Solutions

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Glassdoor4.2
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Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
dateFounded in 1928
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
http://www.motorolasolutions.com

Funding

Current Stage
Public Company
Total Funding
$1B
Key Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO

Leadership Team

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Mahesh Saptharishi
Executive Vice President and CTO
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Jack Molloy
EVP and Chief Operating Officer
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Company data provided by crunchbase