LanceSoft, Inc. ยท 1 week ago
Associate Customer Service Rep II
Alexander, AR
Full-time, Contract
Onsite
New Grad, Entry Level
$18/hr - $19.70/hrLanceSoft, Inc. is a company seeking an Associate Customer Service Rep II to address customer inquiries and provide problem resolution. The role involves responding to customer inquiries via telephone or email and performing basic customer service duties under supervision.
Information Technology
Responsibilities
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards
The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight
The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services
Solve simple customer problems and analyze customer service needs for communication to service and technical departments
Frequently reports to the Customer Service Manager
Qualification
Required
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards
The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight
The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services
Solve simple customer problems and analyze customer service needs for communication to service and technical departments
Frequently reports to the Customer Service Manager
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
Founded in 2000
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase