Truist ยท 16 hours ago
IT Senior Support Analyst
New York, NY
Full-time
Onsite
Mid, Senior Level
$85K/yr - $95K/yr
5+ years expTruist Bank is a financial services company seeking an IT Senior Support Analyst to provide technical support and troubleshooting services to internal users. The role focuses on diagnosing and resolving complex technical issues while ensuring excellent user support and documentation.
BankingFinanceFinancial Services
Responsibilities
Troubleshooting: Diagnose and resolve technical issues with hardware, software, and networks, including desktops, laptops, mobile devices, and printers
User Support: Provide technical assistance via phone, email, chat, or in-person, ensuring prompt and courteous service
Installation and Configuration: Install, configure, and update computer hardware, software, and peripherals
Documentation: Log all support requests, document issues and resolutions in a ticketing system, and maintain accurate records
Problem Escalation: Escalate unresolved or complex issues to higher-level IT support teams
User Guidance: Walk users through problem-solving processes and provide basic training on new technologies
Incident Management: Investigate and resolve software errors, reinstall programs, and replace corrupted files
Project Support: Participate in IT projects and perform moves, rebuilds, installs, and depot equipment tasks as needed
Qualification
Required
Bachelor's degree in related field and five years of experience in end-user support or a related discipline or an equivalent combination of education and work experience
In-depth knowledge in information systems and ability to identify, apply, and implement best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects
Ability to solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates
Ability to interpret and convey complex, difficult, or sensitive information
Preferred
Excellent communication and customer service skills
Ability to diagnose and resolve technical problems efficiently
Proficiency with computer systems, software, and mobile devices
Strong problem-solving and analytical skills
Experience with ticketing systems is preferred
Ability to work patiently and calmly with users
Basic knowledge of network infrastructure (LAN/WAN) is beneficial
Experience or willingness to train junior staff
Ability to work independently and collaboratively
Strong organizational skills and attention to detail
Ability to manage multiple projects and meet deadlines
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
Maryland Daily Record
2026-01-03
Company data provided by crunchbase