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LanceSoft, Inc. · 12 hours ago

Operations Analyst (Dispatcher)

Herndon, VA

Contract

Hybrid

New Grad, Entry Level

$20/hr - $25/hr

LanceSoft, Inc. is seeking an Operations Analyst (Dispatcher) for a hybrid role in Herndon, VA. The role involves analyzing customer calls and computer data to manage power outages, dispatching personnel efficiently, and ensuring superior customer service.

Information Technology

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages

Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations

Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service

Accurately reports outages to customer’s accounts

Accurately manages Estimated Restoration Times to customers

Provides accurate and timely information to customers, and first line resolution to customer complaints

Provides timely and accurate data for continual Service Reliability improvements

Qualification

Analytical thinkingProblem resolutionComputer proficiencyVerbal communicationWritten communicationUtility industry experienceCall center experienceMilitary backgroundNERC certificationFERC certification