Customer Care Lead jobs in United States
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Iron Mountain · 23 hours ago

Customer Care Lead

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$50K/yr - $50K/yr
date3+ years exp

Iron Mountain is seeking a motivated Customer Care Team Lead to join our Customer Services & Support team. In this role, you will be responsible for leading a team of associates to ensure exceptional service delivery, monitoring daily performance metrics, and coaching team members to meet and exceed productivity standards.

Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware

Responsibilities

Manage daily operations: Generate and distribute productivity reports to manage work distribution and ensure all customer follow-ups and account profiles are maintained accurately
Collaborate for excellence: Work closely with the Leadership Team and fellow Team Leads to identify performance gaps, support improvement plans, and align on departmental goals
Ensure high standards: Conduct regular coaching sessions to maintain quality of work and ensure all team activities comply with organizational standards and service level agreements (SLAs)

Qualification

CRM systems (Salesforce)Microsoft ExcelCustomer service leadershipStakeholder managementProblem-solvingCoachingPerformance metrics

Required

3+ years of experience in a customer service leadership or supervisory role
Strong knowledge of CRM systems (Salesforce), Microsoft Excel, and records or data management industries
Proven ability in problem-solving and stakeholder management, with the capacity to resolve complex customer concerns and internal process issues
High School Diploma or GED required

Preferred

Bachelor's degree

Benefits

Generous paid time off and holidays.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.

Company

Iron Mountain

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Iron Mountain offers storage, asset lifecycle management and information management services to companies.
dateFounded in 1951
location
Boston, Massachusetts, USA
people-size10001+ employees
web-link
http://www.ironmountain.com

Funding

Current Stage
Public Company
Total Funding
$6.77B
2025-09-05Post Ipo Debt· $1.41B
2024-12-03Post Ipo Debt· $1.2B
2023-05-10Post Ipo Debt· $1B

Leadership Team

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Marc Duale
Senior Advisor to the President and CEO
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William Meaney
CEO
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Recent News

Hindu Business Line
Iron Mountain targets $400 million India data centre revenue in five years
2025-12-16
Vice
Meet the Archival ‘Magician’ Restoring Massively Degraded Tape Recordings Before They’re Lost to Time
2025-12-11
Techcircle
Info management is shifting from custodianship to intelligence: Iron Mountain India MD
2025-12-08
Company data provided by crunchbase