THE MEDICAL TEAM ยท 11 hours ago
IT Help Desk Specialist
Livonia, MI
Full-time
Onsite
Mid Level
$16/hr - $16/hr
3+ years expThe Medical Team is a top-ranked healthcare services company, in business since 1978. They are seeking a technical savvy professional for their IT Help Desk Specialist role to provide IT support, diagnose issues, and assist customers with hardware and software needs.
Health CareMedicalWellness
Responsibilities
Customer focused and able to spin-up desktops, laptops, peripherals, and software products for networked, and standalone assets
Detect, diagnose, and resolve software and hardware failures
Provide information, guidance, and instruction on use of I.T. assets for hardware and software
Analyze and assess customers' service request and provide prompt technical solutions
Prepare progress/status reports team leads
Utilize trouble ticketing software for opening/closing tickets in a timely and appropriate manner
Identify and document areas for process improvements
Contact and effectively communicate with users by telephone, electronic communications, or in person
Prepare equipment for reuse or surplus of property actions
Provide technical support for customers assigned to remote locations
Perform software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and server operations
Ability to lift up to 50 lbs
Qualification
Required
3-5 years of basic IT support within high level work environment
Customer focused and able to spin-up desktops, laptops, peripherals, and software products for networked, and standalone assets
Detect, diagnose, and resolve software and hardware failures
Provide information, guidance, and instruction on use of I.T. assets for hardware and software
Analyze and assess customers' service request and provide prompt technical solutions
Prepare progress/status reports team leads
Utilize trouble ticketing software for opening/closing tickets in a timely and appropriate manner
Identify and document areas for process improvements
Contact and effectively communicate with users by telephone, electronic communications, or in person
Prepare equipment for reuse or surplus of property actions
Provide technical support for customers assigned to remote locations
Perform software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and server operations
Ability to lift up to 50 lbs
Valid driver's license
Personal auto insurance
Professional demeanor
Excellent communication skills
Exceptional technical ability
Office 365: 2 years
Active Directory: 2 years
Microsoft Windows Server: 2 years
Microsoft: 2 years
Professional IT: 3 years
Drivers License & Auto Insurance
Preferred
Associate
Benefits
401k retirement plan
Tuition reimbursement
Medical benefits
Flexible scheduling
Competitive wages
PTO/Paid Holidays
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Retirement plan
Vision insurance
Company
THE MEDICAL TEAM
The Medical Team is a healthcare facility that offers home health care, catastrophic, hospice care, wellness, and community programs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rita Bentley
Co-Founder
Ryan Grisard, CPA
CFO
Company data provided by crunchbase