Otterbein SeniorLife · 1 week ago
Director of Clinical Services - Hospice - RN
West Chester, Ohio
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expOtterbein is a non-profit health and human service organization that has been providing senior housing options for over 100 years. The Director of Clinical Services, Hospice is responsible for coordinating an interdisciplinary team to ensure quality patient care and compliance with regulations, while also overseeing staff performance and managing resources effectively.
Assisted LivingElder CareHealth CareHospitalNon ProfitNursing and Residential CareRehabilitationSocial Assistance
Responsibilities
Provides direction, supervision and consultation to the clinical staff
Serves as a resource to all agency personnel regarding clinical activities
Assists in the oversight of the nursing, hospice aide, social work, counseling and therapy services to patients in Hospice consistent with standards of practice, community need, agency policies and procedures, Medicare guidelines and State Hospice licensure laws
Provides clinical nursing care to patients when needed
Works with clinical staff to assist as needed with difficult care issues and to alter patient plans of care
Advises, assists and collaborates with clinicians on an as-needed basis to assess patient situations, staff problems, and coordinate physician referrals
Assures that each patient receives quality care consistent with agency policies based on patient need and state/federal guidelines
Utilizes nursing knowledge and skills in overseeing the provision of nursing care to hospice patients on a high quality, consistent basis in accordance with the mission of agency
Assists with the development and maintenance of nursing and clinical policy and procedure manuals
Assures that hospice nurses, social workers, counselors, therapists and hospice aides/homemakers receive supervision
Demonstrates basic keyboarding and word processing skills and is able to use agency software/computer systems
Assists Executive Director in seeing that there is proper maintenance of medical records
Assures that Hospice Nurses and Hospice Aides/Homemakers receive supervision, either directly or via other appropriate nursing staff in a manner that reflects patient care standards
Supervises employees for performance relative to patient care and case management, providing feedback and on-site supervision as required
Conducts employee performance evaluations appraisals at the completion of the probationary period and annually thereafter. Assists in setting annual performance goals and provides feedback
Informs the Executive Director of patient care and/or staffing issues or personnel issues on a timely basis
Works with Executive Director to assure that on-call schedules and services are maintained, coordinated and care is available through Hospice RNs 24 hours a day, 7 days per week
Understands the need for effective staff and contractor utilization and productivity
Assists in the investigation of patient and customer concerns and complaints
Approves requests for time off assuring that there is coverage for all clinical positions/services
Focuses on maintaining nursing, therapy, counseling, social work and aide staffing to parallel census needs for Hospice
Appropriately manages staffing to accommodate referrals
Works with the Executive Director to recruit, train, and maintain staff based on agency and community needs
Oversees that clinician's function within clinical caseload guidelines and productivity standards as determined through agency management, budgetary and regulatory processes
Maintains current knowledge of hospice principles and practices
Maintains current knowledge of individual discipline practice acts, standards of practice, applicable laws, regulations, and practices
Develops and maintains positive relationships with referral sources and other leaders within and outside the organization
Able to exercise independent judgment, critically analyze situations and make recommendations using appropriate problem-solving skills
Able to manage competing demands for time and resources and independently prioritizes work responsibilities
Able to function effectively as a member of a team
Maintains confidentiality of patient and agency information according to HIPAA guidelines
Maintains an appearance that projects a professional image
Maintains satisfactory attendance
Able to resolve conflict situations
Identifies and progresses toward meeting personal and professional goals
Demonstrates awareness of own behavior and its effect on others and the agency’s productivity and effectiveness
Performs other duties as assigned
Manages a caseload as needed to deliver care in a cost-effective manner that demonstrates an understanding of Hospice reimbursement methodologies
Assures proper maintenance of records per agency guidelines
Participates in evening/weekend on-call as required, conducting on-call services in a clinically competent and responsive manner
Maintains regular attendance
Functions independently but seeks and accepts guidance from other members of the IDT, as necessary and appropriate
Complies with local, state and federal laws, Medicare Hospice Conditions of Participation and agency policies and procedures
Conducts all business activities in a professional and ethical manner
Qualification
Required
Graduate of an accredited registered nursing program
Must have a current RN license in good standing in the state of Ohio or in accordance with the Board of Nursing
Must have a valid driver's license and reliable transportation that is insured in accordance with Ohio requirements
3–5+ years of hospice experience: Strong background in hospice experiences that include: End-of-life care, Pain and symptom management, Interdisciplinary team (IDT) leadership, Medicare hospice regulations
2–3+ years in a supervisory or management role, such as: Clinical Manager, Patient Care Manager, Assistant Director of Nursing
Must have experience with: Staff supervision and coaching/discipline, Clinical performance improvement and Policy development and enforcement
Strong knowledge of: Medicare Hospice Conditions of Participation including State hospice regulations, Accreditation standards (CHAP, ACHC, Joint Commission), Surveys and audits, Quality Assurance & Performance Improvement (QAPI), and Risk management and infection control
Preferred
Bachelor's degree in nursing
Benefits
Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
Company
Otterbein SeniorLife
Otterbein SeniorLife offers a wide range of assisted living, rehabilitation, nursing care and home health care services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J. Chris Green
Treasurer and Chief Financial Officer
Lois Mills
Vice Presdent HR/Chief People Officer
Recent News
2025-04-26
Cincinnati Business Courier
2025-01-06
2024-11-19
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