Responsive · 7 hours ago
IT Support Specialist
United States
Full-time
Remote
Mid Level
$80K/yr - $105K/yr
3+ years expResponsive is a leading company in Strategic Response Management, providing SaaS solutions to over 2,000 customers. They are seeking an IT Support Specialist to deliver technical support, manage IT operations, and assist with onboarding to ensure an efficient IT environment.
Artificial Intelligence (AI)Cloud ManagementCRMKnowledge ManagementMachine LearningSaaSSales AutomationSoftware
Responsibilities
Provide day-to-day support via phone, email, chat, and in-person interactions for internal employees
Troubleshoot hardware, software, and network issues across Windows, macOS, and mobile devices
Serve as a primary point of contact for internal IT support and escalations
Diagnose and resolve issues with desktops, laptops, printers, peripherals, conferencing systems, and office infrastructure
Research and identify technology solutions based on user-reported issues
Assist with setup, configuration, and maintenance of IT equipment and internal applications
Support installation, updates, and patching for endpoint hardware and software
Manage user accounts and access across systems including GSuite, Zoom, and other internal SaaS tools
Maintain asset inventory and procure laptops and equipment as needed
Support internal software license management and application provisioning
Provide virtual and in-person onboarding support for new hires on a weekly basis
Set up new hire laptops and internal accounts, ensuring readiness on day one
Create and maintain IT documentation, including new-hire guides, procedures, email distribution groups, and knowledge base content
Assist with basic network setup and troubleshooting (Wi-Fi, switching, VPN, firewalls)
Monitor systems for vulnerabilities and support implementation of IT security best practices
Support endpoint protection, compliance requirements, and secure configuration of devices
Support identity lifecycle workflows and troubleshooting within OKTA or SecureAuth
Assist with SSO, MFA configuration, user access requests, and account provisioning
Help maintain IAM security policies and ensure consistent application across systems
Partner with IT, HR, Operations, and Customer Support teams to resolve issues and improve processes
Provide customer-facing assistance for Responsive.io product users when needed, including technical troubleshooting and responding to tutorial or usability questions
Gather and relay product feedback to internal engineering or support teams
Qualification
Required
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field
3–5 years of hands-on IT support, desktop support, or systems administration experience in a fast-paced environment (100+ employees preferred)
Strong experience with workstation management, imaging, operating system installation, and hardware repair
Proficiency with GSuite, Zoom, Microsoft applications, and Apple/Windows hardware
Familiarity with current internet security practices and endpoint protection tools
Excellent troubleshooting, problem-solving, and customer service skills
Ability to work with users at all organizational levels
Highly organized self-starter able to manage multiple tasks in a dynamic, evolving environment
Preferred
Experience with IAM platforms (OKTA or SecureAuth) for authentication and access management
Exposure to cloud platforms (AWS, Azure, GCP) or virtualization technologies
Basic scripting or automation skills (PowerShell, Python, etc.)
Customer-facing technical support experience
Benefits
401k with company matching
Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
4 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement
4 week sabbatical after 5 years of service
Mental Wellness Program (EAP) to support your well-being and self-care
Team events, such as happy hours, off-sites, and team building events
Best-in-class health benefits, company paid for employee and company contribution for family coverage
Company
Responsive
Responsive (formerly RFPIO) is the leader in response management software, transforming how organizations share and exchange information.
501-1000 employees
H1B Sponsorship
Responsive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (21)
2022 (14)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$26.5MKey Investors
K1 Investment ManagementBend Venture Conference
2018-07-24Series A· $25M
2016-10-01Seed· $1.5M
Leadership Team
Ganesh Shankar
Chief Executive Officer (CEO) and Co-Founder
AJ Sunder
CPO | CIO | Co-Founder Responsive (formerly RFPIO)
Recent News
Destination CRM
2025-04-10
2025-03-13
Company data provided by crunchbase