Record Retrieval Spec I jobs in United States
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U.S. Legal Support · 16 hours ago

Record Retrieval Spec I

positionPhiladelphia, PA, US
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

U.S. Legal Support is seeking a detail-oriented Records Retrieval Specialist II to join their team in Philadelphia, PA. The role involves managing record retrieval processes, maintaining client relationships, and ensuring compliance with standards to deliver exceptional customer service.

LegalProfessional Services

Responsibilities

Proactively reach out to record custodians and facilities to expedite document retrieval
Maintain strong relationships with clients and facility personnel, ensuring their needs are met with professionalism
Enter and track record requests in our systems, keeping accurate client and facility databases
Provide regular updates on order statuses and resolve client inquiries or complaints related to services and products
Handle special projects and ensure compliance with safety and work standards

Qualification

Customer service experienceClient managementAnalytical skillsCommunication skillsMultitasking abilitiesOrganizational skillsProblem-solvingDetail-oriented

Required

High School Diploma or equivalent required
3–5 years of experience in customer service or client management
Strong analytical skills and the ability to resolve complex issues effectively
Excellent communication, organizational, and multitasking abilities
Occasional lifting up to 10 pounds and ability to focus on detailed documents

Preferred

Associate degree preferred
Preference for backgrounds in legal or medical retrieval

Company

U.S. Legal Support

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U.S. Legal Support is a preeminent provider of a suite of litigation support services including court reporting, record retrieval.
dateFounded in 1996
location
Houston, Texas, USA
people-size1001-5000 employees
web-link
https://www.uslegalsupport.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-12-04Private Equity

Leadership Team

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Charles F. Schugart
President & CEO
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Jim Cunningham
SR VP & Division President
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Recent News

PR Newswire
U.S. Legal Support's AI-Powered Deposition Summaries Get Smarter with Timeline, Exhibits, and Deponent Insights
2025-12-16
PR Newswire
U.S. Legal Support Named #1 Court Reporting Provider and Hall of Fame Honoree in the Daily Business Review's "Best of 2025" Awards
2025-11-18
PR Newswire
U.S. Legal Support Recognized for Excellence with Three Major Award Wins and Hall of Fame Honors in New York Law Journal's Best of 2025 Survey
2025-09-23
Company data provided by crunchbase