Weil-McLain ยท 20 hours ago
Technical Service Specialist
Michigan City, IN
Full-time
Onsite
Entry, Mid Level
2+ years expWeil-McLain is part of SPX Technologies, which builds innovative solutions in HVAC. As a Technical Service Specialist, you will provide technical and applications engineering assistance to various groups, ensuring prompt and effective support for technical issues involving HVAC and boiler systems.
IndustrialMachinery ManufacturingManufacturingProduct Design
Responsibilities
Provide technical support to engineers, sales representatives, distributors, contractors, end-users and internal departments via phone, letter, video conference, chat, e-mail, or in person
Diagnose and resolve technical issues promptly, provide troubleshooting assistance for problems involving control systems, combustions, venting, and piping on commercial and residential boilers
Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems
Deliver technical training support to internal personnel when required
At the discretion of the Technical Services Supervisor, perform special assignments related to systems, policies, procedures, and customer inquiries
Provide parts identification assistance to distributors, contractors, internal personnel, agents, etc
Provide product support information/direction from existing manuals, bulletins, and guides
Ensure prompt, accurate, and consistent information is communicated to customers as it relates to:
Product description and operation
Boiler specifications and installation information
Wiring, piping, and control diagrams
Troubleshooting and field visits when necessary
Current and obsolete boiler repair parts identification
Obsolete boiler identification
Maintain detailed documentation of technical issues and solutions, creating a knowledge base for future reference
Enter data in Microsoft Dynamics 365 for all troubleshooting issues, site problems, and/or product complaints
Identify opportunities for process improvement via updating/streamlining technical support procedures
Qualification
Required
Minimum of 2 years of relevant work experience in a technical field
Strong computer skills and knowledge of Microsoft Office software
Excellent verbal and written communication skills
Strong problem-solving skills and the ability to think analytically
HS Diploma or equivalent is required
Preferred
Professional technical school/training
AS or BS in relevant discipline
Knowledge of boilers, related products, controls, wiring, and hydronic systems
Training or experience using a CRM such as Microsoft Dynamics 365 or Salesforce.com
Experience using call center software such as Zendesk or Xima
Experience using visual support tools such as TechSee or Sightcall
Technical degree or certificate preferred
Benefits
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Company
Weil-McLain
Weil-McLain provides designing, manufacturing, and marketing services of heating equipment.
501-1000 employees
Funding
Current Stage
Late StageRecent News
pv magazine International
2025-02-24
Company data provided by crunchbase