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Solarity · 7 hours ago

Software Support Technician

United States

Full-time

Remote

Entry Level

1+ years exp

Solarity is a company that improves the accuracy, accessibility, and interoperability of electronic medical records through innovative technology. The Software Support Technician is responsible for maintaining and supporting the integrity of the system environment, providing technical support, and ensuring customer satisfaction.

Health CareMedicalSoftware

Responsibilities

Serve as point of contact for inbound Service Desk calls regarding Solarity software

Support and troubleshooting steps including: Ticket routing, Password resets, Break/Fix, automated alerts, and Escalations to level II or level III Service Desk associates

Provide remote support to customers, create detailed work logs, and process documentation in Jira Service Management

Manages bug fixes and software enhancements

Uses discretion to effect timely solution of problems in order to ensure customer satisfaction and eliminate downtime

Other duties as assigned by Service Desk leadership

Qualification

Technical support experienceTroubleshooting skillsSoftware solutions maintenanceCitrixJSONWindows Deployment ServicesXMLCommunication skillsAttention to detail