Columbus Metropolitan Library · 4 days ago
Customer Services Specialist (20/24 hr.) Northern Lights Branch
Columbus, OH
Part-time
Onsite
New Grad, Entry Level
$18.01/hr - $23.26/hrColumbus Metropolitan Library is committed to diversity and equal employment opportunity. As a Customer Services Specialist, you will serve as a primary contact point for customers using the library, ensuring a positive customer experience by analyzing and solving problems, and directing customers to appropriate staff and resources.
EBooksEducationEvents
Responsibilities
Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed
Supports location’s customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers
Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account
Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc
Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating
Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned
Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials
Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed
Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks
Performs additional duties as assigned including serving on task forces, committees, etc
Qualification
Required
High School Diploma or G.E.D required
Ability to express self effectively and concisely, both orally and in writing
Knowledge of Internet and database services
Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements
Benefits
A robust benefits package that supports your physical, mental, and financial well-being.
Comprehensive medical, dental, and vision plans to meet your healthcare needs.
A qualified employer for Public Service Loan Forgiveness .
Access to mental health resources and employee assistance programs for your peace of mind.
Generous paid time off and leave options to balance your work and personal life.
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans.
A variety of voluntary and supplemental insurance plans to complement your lifestyle.
Company
Columbus Metropolitan Library
Columbus Metropolitan Library is a public library system that offers books, e-content, and events for kids, teens as well as adults.
Founded in 1873
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Losinski
Chief Executive Officer
Annette Slonaker
Assistant to the CEO
Recent News
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