Optum ยท 7 hours ago
Capability Analyst Network Support - Remote
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $107K/yr
2+ years expOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Capability Analyst Network Support role will act as a main point of contact for retailers and support the Member Services team, providing essential operational support to the growing retail network.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Direct and prioritize work based on roadmap initiatives, business need, etc
Work collaboratively across departments to enhance and document retail operations processes to improve the retailer and member experience
Day-to-day support of our retailer network and member services team
Manage issues and inquiries through the network support and retail operations queues
Lead implementations of new business processes and system features/functionalities
Gather and track data related to day-to-day performance and communicate opportunities for improvement
Investigate issues and monitor process adherence, identifying root cause and tracking short- and long-term countermeasures
Educate team members on system tools and processes
Perform data analysis, identifies trends, performance gaps, and process improvement opportunities
Other duties as assigned
Qualification
Required
High School/GED
2+ years of experience in a Business Analyst or Operations role
1+ years of experience in Healthcare or Financial Services
Proficient in Excel and Microsoft Suite
Preferred
1+ years of retail management experience
1+ years of SQL experience
Project Management experience
Proven ability to conduct an analysis of a business need, including scheduling meetings, planning agendas, and conferring cross-functionally
Proven solid written communication skills
Proven solid analytical skills
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase