HealthEdge · 23 hours ago
Program Management Director
United States
Full-time
Remote
Director/Executive
$150K/yr - $210K/yr
10+ years expHealthEdge is a company focused on delivering Professional Services to its customers. The Program Management Director will oversee service delivery, collaborate with various teams, and ensure customer satisfaction while managing a portfolio of accounts.
Enterprise SoftwareHealth CareProduct DesignSoftware
Responsibilities
Work closely with the Account Executives for a portfolio of accounts to develop a long-term strategy and pipeline of projects for each account
Work closely with Sales to evaluate prospective customer needs and develop pre-sales implementation proposals
Leverage expert resources within Professional Services to estimate and propose solutions that meet customer needs
Maintain a pipeline of upcoming projects and continuously re-forecast resource demands and revenue to help ensure optimal staffing levels to meet demand
Support the creation and negotiation of Statements of Work to deliver services and solutions
Lead and Support cross-functional teams, including Project Managers, Consulting Leads, and Technical Product Leads, to deliver services and solutions
Meet regularly with Project Managers and customer stakeholders to monitor overall project health including schedule, margin, utilization, and achievement of both customer and HealthEdge business objectives
Work with cross-functional teams to identify and mitigate areas of risk at both the project and organizational level
Collaborate with HealthEdge and customer senior leadership to ensure expectations and processes are aligned to ensure project success
Monitor and drive adherence to best practices (both internally and externally) and contribute to ongoing refinement of these practices
Monitor customer satisfaction with Professional Services deliverables and champion changes that will continuously improve HealthEdge’s offerings
Work with Professional Services PMO and Finance to track a P&L at the client and portfolio level. Manage customers to an appropriate level of profitability
Act as an escalation point for customers and team members to help resolve complex / critical customer situations
Work with peers and Account Management to prioritize HealthEdge deliverables across all customers as needed
Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII
Qualification
Required
Bachelor's degree
5+ years of experience in a role with direct responsibility for a consulting practice or managing a portfolio of accounts within a Professional Services organization
5+ years of experience within the healthcare insurance, healthcare technology, or related industry is required
10 + years of consulting and project management experience
Excellent analytical and problem-solving skills
Ability to negotiate solutions to complex issues that satisfy the needs of a diverse group of constituents
Proficiency in negotiating and managing conflict
Passionate about producing high-quality work and customer delight
Exceptional verbal and written communication skills
Proven ability to interact successfully with individuals at all levels of the organization, including 'C Suite' executives both within HealthEdge and at the customer
Ability to influence others in a matrixed environment
Flexible in adapting to changing priorities
Self-motivated, proactive and able to work well under pressure in a fast-paced, results-oriented environment
Ability to challenge status-quo in order to continuously improve processes and offerings
Ability to evaluate and negotiate Statements of Work
Proficiency working with Microsoft Office applications such as Word, Excel and PowerPoint
Comfort working with Professional Services Automation applications such as FinancialForce or OpenAir
Ability to travel 25% to client sites
This role is expected to be 35-50% billable
Company
HealthEdge
HealthEdge Software offers benefits administration and care management software solutions.
1001-5000 employees
H1B Sponsorship
HealthEdge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (37)
2023 (35)
2022 (56)
2021 (35)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$97.78MKey Investors
MedicaOaktree Specialty LendingPsilos Group
2025-04-08Acquired
2020-03-09Private Equity
2017-07-14Series Unknown· $34M
Leadership Team
A
Alex Saltzman
Chief of Staff to the CEO & Senior Vice President of Corporate Development
Kevin Adams
Chief Executive Officer
Recent News
2025-12-06
Precedence Research
2025-11-21
2025-11-07
Company data provided by crunchbase