DSI Tech · 19 hours ago
NOC Network Technician
Ashburn, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expDSI Tech is an expanding company providing IT solutions and services since 1991. They are seeking a Network Operations Center (NOC) Technician responsible for customer support and trouble resolution in a 24/7 operational environment, including monitoring and programming network devices.
Information TechnologyNetwork Security
Responsibilities
Provide customer support, receive calls, and perform problem resolution and trouble-ticket management in a 24X7 operations environment
Will resolve incidents to open tickets created by clients and constantly monitor the alerts generated by our tools to resolve incidents
Escalate complex or undocumented issues to higher-level technical resources (Sr. Technicians and Engineers)
Drive resolution of telephony faults and outages, including incident management
Provide phone, email, and proactive monitoring technical support of customers' servers, computers, and network devices
Perform basic Cisco network administration duties, including assisting with router and switch configuration, patch cabling, modifying existing switches, and performing switch upgrades
Will work in a 24X7 shift NOC environment and will work all rotating shifts (as defined)
Will verify that switches and routers, as well as their configured network services and protocols, operate as intended within a given network specification
Will exchange information clearly and concisely, and present ideas, report facts, and other information
Will manage own workflow and resolve questions and problems with supervisor
Understands and follows safety/security practices
Adhere to company policies and procedures
Qualification
Required
Bachelor's Tech degree from a 4 year accredited University or College, such as: BS in Technology, BS in Electronics and Communication, BS in Electrical Engineering, BS in Mechanical Engineering, BS in Computer Science OR Associate's degree in a technical field related to network engineering
6 months to 1 year in a Network Technician role
Ability to provide customer support, receive calls, and perform problem resolution and trouble-ticket management in a 24X7 operations environment
Ability to resolve incidents to open tickets created by clients and constantly monitor the alerts generated by tools to resolve incidents
Ability to escalate complex or undocumented issues to higher-level technical resources (Sr. Technicians and Engineers)
Ability to drive resolution of telephony faults and outages, including incident management
Ability to provide phone, email, and proactive monitoring technical support of customers' servers, computers, and network devices
Ability to perform basic Cisco network administration duties, including assisting with router and switch configuration, patch cabling, modifying existing switches, and performing switch upgrades
Ability to work in a 24X7 shift NOC environment and work all rotating shifts (as defined)
Ability to verify that switches and routers, as well as their configured network services and protocols, operate as intended within a given network specification
Ability to exchange information clearly and concisely, and present ideas, report facts, and other information
Ability to manage own workflow and resolve questions and problems with supervisor
Understanding and following safety/security practices
Adherence to company policies and procedures
Preferred
CCNA certification is preferred over working towards the certification
CCENT and working towards CCNA
Experience using ticketing systems such as ServiceNow, Solarwinds or Remedy
Dynamic personality with the ability to establish and maintain rapport with customers
Excellent communication skills in English, including verbal communications and written documentation
Comfortable working in a demanding environment where client satisfaction is the ultimate goal
Team player with good customer-service and communication skills
Sense of humor and enjoy working in a team-oriented office environment
Benefits
401(k) plan with a 3% company match
Medical insurance (which includes TelaDoc)
Dental insurance
Life insurance
Short-term and long-term disability insurance
Paid time off (PTO)
9.5 company-paid holidays
Company
DSI Tech
DSI Tech provides complete IT solutions and services that are secure, innovative, energy efficient, and cost effective.
51-200 employees
H1B Sponsorship
DSI Tech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (12)
2023 (11)
2022 (3)
2021 (9)
2020 (8)
Funding
Current Stage
Growth StageLeadership Team
Atul Bhatia
CEO
Company data provided by crunchbase