Discover Energy Systems · 3 weeks ago
Customer Success Manager
Richmond, British Columbia, Canada
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $90K/yr
1+ years expDiscover Energy Systems (DES) is a fast-paced, high-growth energy solutions company aiming to quadruple revenue through innovation and strong customer relationships. The Customer Success Manager is responsible for building strong relationships with customers, ensuring satisfaction and retention, and driving revenue growth through proactive engagement and collaboration with various teams.
Consumer Goods
Responsibilities
Own and grow strategic customer relationships by acting as a trusted advisor, deeply understanding customer goals, business models, and success criteria while maintaining strong executive-level engagement
Ensure total customer satisfaction and long-term retention through proactive engagement, leading Formal Business Reviews, regular health checks, issue resolution, and value realization aligned to customer outcomes
Serve as primary liaison between assigned accounts and DES team members
Drive revenue growth through increasing existing product sales, and identifying new product expansion opportunities, aligning solutions to customer needs, and partnering with sales
Proactively identify and mitigate customer risk, manage churn signals, and lead structured recovery plans when accounts are at risk
Serve as the voice of the customer internally by gathering feedback, advocating for customer needs, and collaborating cross-functionally with Product, Sales, and Support
Comprehensive understanding of forward-looking customer inventory requirements to enable accurate inventory management
Qualification
Required
Bachelors Degree or equivalent from an accredited college or university
Strong organizational skills, prioritization, and attention to detail to manage multiple accounts, initiatives, and deadlines effectively. Strategically manage time across entire account portfolio based on growth potential and risk factors rather than ease of engagement or relationship comfort
Proven internal/external relationship-building skills, built on a foundation of strong active listening skills and an ability to effectively articulate critical value propositions
Strong verbal and written communication skills, comfortable delivering external presentations
Strategic and analytical thinking, with the ability to assess customer data, identify trends, anticipate challenges, and recommend actionable solutions
Business and commercial acumen, including understanding of managing distribution channels
Proactive ownership and self-direction, demonstrating accountability, initiative, and comfort operating in fast-changing environments
Strong technical aptitude. Ability to quickly learn commercial tech stack tools and articulate product functionality. Familiarity with MS365, and CRM platforms (HubSpot)
Comfortable engaging with internal/external executive stakeholders
Strong work ethic. Looking to grow within organization
Preferred
Fluent in Spanish and English
1-5 years experience in a CSM/Customer Support/Account Management type role
Relevant industry or domain experience that enables quicker ramp-up, customer credibility, and contextual problem solving
Experience with customer success tools, analytics platforms, and process automation to scale engagement and insights
Leadership, mentoring, or cross-team influence experience that supports broader team impact beyond individual accounts
Benefits
Health, dental, and vision insurance
Paid time off
Other applicable employee wellness programs
Company
Discover Energy Systems
Discover Energy Systems (DES) has been a leader in energy storage and power electronics for over 75 years.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase