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United Way · 10 hours ago

Resource Development Specialist

San Bernardino, CA

Full-time

Onsite

Mid Level

$31K/yr - $40K/yr

3+ years exp

United Way is a nonprofit organization focused on improving lives and communities. The Resource Development Specialist will lead donor stewardship efforts and support fundraising initiatives, ensuring effective communication and relationship management with donors.

EducationHealth CareNon Profit

Responsibilities

Resident expert on customer relationship management system communications platform

Run reports as requested on behalf of the Director of Resource Development which will enhance knowledge of donor base for effective communications

Manage and maintain global accounts where engagement is requested (but presentations are not permissible) to encourage business support and achieve United Way goals

Utilize CRM to review accounts and to process pledge transactions with a high level accuracy and speed

Identify and write up adjustments to donor accounts as needed

Maintain an organized filing system of donor pledge cards and payment documentation

Responsible for carrying out all phases of the communication plan with donors for enhanced stewardship

Through timely communications is able to connect donors’ and prospects’ areas of interest directly to United Way’s work and inspire commitment and support for United Way

Utilizing our CRM/communications platform, practice effective stewardship by thanking donors, informing them about the impact of their gifts, and keeping them apprised of progress on Community Impact work

Work effectively with other departments to achieve United Way goals and communicate to various stakeholders

Excellent written and oral communication skills to effectively present the United Way message to businesses, employees, and the community

Provide excellent customer service and problem resolution to both internal and external constituents

Effectively work with the Director of Resource Development, UW Board members, and Campaign Cabinet to implement new and creative strategies for workplace campaigns to support United Way goals

Work with UW, the Resource Development Team and Community Impact Team to engage donors as volunteers through effective communications as part of the stewardship journey

Collaborate with the local community to meet organizational goals through special events (including but not limited to race parking) and affinity groups (including but not limited to Power of the Purse events.)

Qualification

Database managementCRM proficiencyMicrosoft OfficePublic speakingProject managementCustomer serviceProfessional integrityDetail orientedTeam playerCommunication