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Americold Logistics, LLC. · 2 days ago

E-Commerce Business Analyst

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

Americold Logistics, LLC. is a global leader in temperature-controlled logistics, dedicated to ensuring food safety and accessibility. The E-Commerce Business Analyst will lead initiatives to improve operational e-Commerce capabilities, focusing on cost reduction, productivity, and quality objectives while promoting continuous improvement in collaboration with various teams.

LogisticsRetail TechnologySupply Chain ManagementTransportationWarehousing

Responsibilities

Lead, mentor and manage operational e-Commerce improvement initiatives, regionally and at the site-level, applying lean and continuous improvement methodologies in order to meet project goals and milestones

Partner with General Managers, other operational leaders, and support teams to develop and execute business strategies and tactics, for the purpose of countering risk to operational and financial objectives

Partner with process owners and business team leaders to identify opportunities and select operational and continuous improvement projects, which may include implementing Lean concepts, when applicable to the business model

Recognize labor management opportunities and improve regional utilization, activity reporting, and performance management, and cost-reduction for various Americold-based Labor Management Systems (LMS)

Partner with process owners and business teams to create a culture which supports process management; data driven decision making, and continuous improvement; aligned with established strategy, vision, goals, and objectives

Partner on customer-facing projects, for the purpose of improving quality, exceeding service expectations, and maximizing customer satisfaction

Participate in customer business reviews (when requested) and collaborate with business development personnel in support of customer-facing opportunities

Drive customer focus through supply chain initiatives, on-site production improvements, error-proofing, and defect reduction

Support revenue growth and reductions in controllable expenses, through cost analysis of customer business profiles and cost of service evaluations

Lead, coach, train and mentor teams in the use of LSCI tools and processes. Serving as a change agent, assist teams in solving high level and/or complex problems resulting in breakthrough levels of performance improvement

Support the training, deployment and implementation of LSCI in the region / functional area. This includes mentoring Green and Yellow Belts throughout the organization, providing guidance and direction as needed to ensure they are successful with their projects

Support the implementation / leverage of best practices across the company to ensure process improvements are institutionalized throughout the business, where applicable

Train, coach, and challenge process owners in the use of statistical tools, approaches, and techniques to create process management and measurement systems

Ensure effective control and adoption of improvements by local process owners. Lead efforts to implement process-control and management-process mapping, documentation, metrics, monitoring systems, and process ownership

Maintain project performance measures, reporting to leadership on project status, as required

Other duties as assigned

Qualification

Lean Six Sigma Black BeltWarehouse Management SystemLabor Management SystemsQuantitative Data AnalysisProcess MappingStatistical Analysis SoftwareBasic PC SoftwareStructured Problem-SolvingCross-Functional Team LeadershipCommunication Skills

Required

High school graduation and professional-level experience in an applicable field; preferably in the warehousing and distribution industry

Previous work experience across multiple functions of distribution, logistics, or the warehousing related industry

Thorough understanding of business processes within areas of responsibility

Working knowledge of warehouse operations, warehouse management system (WMS), and labor management systems (LMS)

Leader of Change & Innovation: challenges the status quo, effectively influences others (all levels of the organization) to embrace change, overcomes change resistance and seeks out outstanding ideas (whatever their source) and implements them

Structured Problem-Solving skills and experience: uses a systematic, disciplined and fact-based process that gets to root cause to solve problems (not firefighting), has analyzed and improved processes

Cross-Functional Team Leadership & Accountability: excellent team facilitation/leadership skills. Demonstrated teamwork/collaborative work style. Creates results-oriented team, clarifies roles, responsibilities and objectives, motivates and sustains team members and other stakeholders

Quantitative Data Analysis aptitude: enjoys working with numeric data, can synthesize quantitative data to draw business conclusions. Possesses good basic mathematical skills

Excellent verbal and written communication, presentation skills

Proficient with basic PC software (Word, Excel, PowerPoint, etc.)

Proficient with process mapping and statistical analysis software (Visio and Minitab, or equivalent)

Ability to travel required primarily within assigned region. Estimated 30-75% but will vary depending on business needs. Must be geographically located in proximity to a major city/airport and an Americold facility