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TruBridge · 10 hours ago

PACS IT Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

TruBridge is seeking a dedicated and customer-focused Remote PACS Support Tier I professional to join their ImageLink PACS team. The role involves providing first-level technical support to clients, ensuring efficient assistance and troubleshooting PACS-related issues.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Provide PACS Tier I technical support and information regarding the services, products or materials offered by Trubridge EHR in relation to the PACS product

Deliver timely and efficient technical assistance as a Remote PACS Support Tier 1 Technician

Provide first-level technical support to clients via phone, email, or chat (ticketing system)

Record and track all client interactions, including inquiries, complaints, comments, in the ticketing system

Maintain accurate and up-to-date records of issues and resolutions

Assist clients with installations/updates of PACS software server and viewer applications

Escalate complex or unresolved issues to IT PACS Specialist Tier II or IT PACS Guide Tier III support

Collaborate with other IT support staff to identify recurring issues and propose solutions for continuous improvement

Participate in on-call rotation and provide after-hours support when necessary

Troubleshoot and solve PACS-related issues, respond to inquiries, and ensure that clients can work smoothly within the PACS product

Qualification

PACS technical supportTicketing systemClient communicationSoftware installationCustomer-focused

Required

Provide PACS Tier I technical support and information regarding the services, products or materials offered by Trubridge EHR in relation to the PACS product

Deliver timely and efficient technical assistance

Provide first-level technical support to clients via phone, email, or chat (ticketing system)

Record and track all client interactions, including inquiries, complaints, comments, in the ticketing system

Maintain accurate and up-to-date records of issues and resolutions

Assist clients with installations/updates of PACS software server and viewer applications

Escalate complex or unresolved issues to IT PACS Specialist Tier II or IT PACS Guide Tier III support

Collaborate with other IT support staff to identify recurring issues and propose solutions for continuous improvement

Participate in on-call rotation and provide after-hours support when necessary

Troubleshoot and solve PACS-related issues

Respond to inquiries and ensure that clients can work smoothly within the PACS product

Company

TruBridge

Glassdoor2.7

TruBridge is a healthcare solutions company with focus on EHR-agnostic Revenue Cycle Management solutions for organizations of all sizes and acute EHR technology to service smaller hospitals.

Founded in 1979

Mobile, AL, US

1001-5000 employees

http://www.trubridge.com

H1B Sponsorship

TruBridge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (4)