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Google Fiber · 9 hours ago

Installation Services Technician I

Jefferson City, MO

Full-time

Onsite

Entry Level

$45K/yr - $49K/yr

1+ years exp

Google Fiber is a company that provides internet services to homes and businesses across the United States. They are seeking an Installation Technician I to perform installations and repairs of residential and small business services, ensuring a positive customer experience and effective communication with clients.

InternetTelecommunicationsWireless

Responsibilities

Perform installations, while adhering to: applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience

Update customer accounts to ensure an accurate record of their products and services to develop a positive ongoing customer relationship

Use installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with the permitted equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet)

Manipulate connectors, fasteners, wire and use hand tools

Wiring single dwelling units and multiple dwelling units (MDUs). This may require working in crawl spaces, attics, and other confined spaces

Troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working correctly

Translate customer questions and interactions into actions and fixes

Communicate, engage, and provide customers with education on products and services

Work collaboratively with cross functional remote teams to troubleshoot and resolve complex issues utilizing strong communication skills

Demonstrate a willingness to learn and be trained on company specific training, installations, safety standards, and other critical functions needed to perform your role at a high-level

Ability to work in areas with exposure to moderate noise level, dogs or other house pets, construction areas, or the public in general

Ability to demonstrate consistent, regular, and punctual attendance

Qualification

Telecommunications installationCustomer serviceProblem-solvingTechnical expertiseCommunication skillsWiringHand tool proficiencySafety standardsTeamwork