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TELUS Digital · 9 hours ago

Director, Engineering (Marketing Services)

Boston, VA

Full-time

Hybrid

Director/Executive

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS. The Director of Engineering will guide and implement strategy for Marketing Services, providing leadership to project teams and ensuring the delivery of high-quality products to Fortune 500 clients.

AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing

Responsibilities

Provide technical and engineering leadership to TELUS Digital teammates to guide decisions, envision long-term strategy, and plan product roadmaps for clients

Lead teams, individuals, and projects to successfully execute and deliver high-quality products that exceed the needs of our Fortune 500 clients and their users

Build and maintain strong relationships with clients and contribute to business development (including estimations, proposals, and pitches) to acquire and grow future partnerships

Coach project-level leadership to align and optimize technical, product, business, and team goals (i.e., finding the right amount of balance when priorities compete)

Coach project leaders to successfully navigate challenges, minimize friction, and instill confidence in our clients through successful execution

Simplify complexity and cut through noise to drive teams forward

Serve as a point of leadership escalation for clients and teams

Facilitate information sharing and collaboration across business units to solve problems, plan resources and allocation, and execute overarching organizational strategy and goals

Conduct deep dives with teams starting new projects

Assist teams during major launches, while cultivating an atmosphere of autonomy and innovation

Contribute to hiring and retention activities, thought leadership, and estimation and allocation

Lead, mentor, and manage a team of engineering managers, including professional development, career growth, performance management, retention, promotions, compensation decisions, reviews, coaching improvement plans, and more

Build self-sufficient project teams leveraging skills and minimizing gaps, while balancing growth opportunities and client needs

Qualification

Adobe Experience ManagerSoftware development experienceProject management best practicesAgile methodologiesClient managementTeam leadershipCommunication skillsMentoring skillsProblem-solving skillsCollaboration skills

Required

Recent & significant experience with software development and delivery process, including solutions and challenges/risks across multiple technologies such as front-end web, backend services, and/or testing

Must have hands-on experience with Adobe Experience Manager (AEM); this is a critical requirement for the role

Significant experience leading teams to deliver large and complex software projects for Fortune 500 clients

Comfortable working with multidisciplinary teams (e.g., design, strategy, analytics) to optimize the product and project goals

Experience with developing large, complex enterprise ecosystems and the challenges/risks that legacy systems inject to development and delivery

Deep understanding of project management best practices, including agile, scrum, kanban, and others as well as CI/CD

Experience leading, managing, and mentoring diverse teams and individuals from all backgrounds with varying levels of experience

Ability to simplify complex problems to identify root cause and communicate clear priorities to others

Can effectively and empathetically communicate with teams and clients with differing goals and backgrounds

Demonstrated experience building and navigating external clients and organizations in order to remove obstacles, barriers, and create a successful product and relationship

Experience working with key client stakeholders to improve engineering and product processes for both the client's teams and TELUS Digital team

A broad approach to building user-centered products from analytics, research, design, data systems, etc

Experience using data to advise product decisions

Balances ROI with sophisticated product features