Gen · 1 day ago
Cyber Security Agent
Phoenix, AZ
Full-time
Onsite
Entry Level
2+ years expGen is a global leader in digital safety, committed to ensuring secure navigation in the digital world. The Cyber Security Agent will serve as a front-line resource for customer inquiries related to product support and account management, focusing on customer satisfaction and education.
Cyber SecurityDigital MediaInformation Technology
Responsibilities
Builds strong rapport by utilizing relating skills, asking clarifying questions and assisting customer needs
Able to think quickly and move quickly through multiple systems to solve customers’ Norton and LifeLock questions
Demonstrates a high degree of empathy, compassion, and professional kindness with all members
Demonstrates a high skill level of relationship building by using needs based selling techniques and sharp communication skills
Resolves any member conflict or dissatisfaction with products or services to ensure continued member loyalty
Demonstration of excellent written and verbal skills; proven track record of member interaction
Builds rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service
Displays a thorough knowledge of products, services and the industry to resolve issues without escalating to higher levels of management
Qualification
Required
HS Degree or equivalent and 2 years related experience, customer service, in a call center environment. A college degree can be substituted for experience
Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security
Ability to follow, adheres and abide by all Norton Lifelock information and security policies, procedures and practices
Preferred
Prepared for and reacts positively to consistent change
Able to multitask and prioritize effectively within guidelines
Company
Gen
Gen is a cybersecurity company that offers security, identity protection, and privacy solutions.
5001-10000 employees
H1B Sponsorship
Gen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$950M2025-02-13Post Ipo Debt· $950M
2022-11-08IPO
Leadership Team
Rich Matta
General Manager and Head of ReputationDefender
Recent News
2025-12-09
Morningstar.com
2025-12-08
2025-12-05
Company data provided by crunchbase