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Foothills Bank - Division of Glacier Bank · 1 day ago

Teller/New Accounts Representative

Bullhead City, AZ

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Foothills Bank is a recognized bank in Arizona that has been listed among the Top Companies to Work for over the past five years. The Teller/New Accounts Representative is responsible for developing and maintaining customer relationships by providing exceptional service and assisting with various banking transactions.

BankingCommunitiesFinanceFinancial Services

No H1B

Responsibilities

Assist with wide variety of customer services including opening and maintaining consumer and business deposit and savings accounts, safe deposit boxes, and e-banking products in an efficient manner. Prepare associated documentation and scan for record retention purposes

Assist customers with opening CDs/IRAs and educate customers as to penalties, earnings, etc

Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them

Perform Teller transactions, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier’s checks, cash Series EE Bonds, sell travel cards, process credit card advance requests, process telephone transfers, process and record night deposit transactions, process check orders, issue debit cards

Possess a basic knowledge of bank products to include deposit products such as checking, savings, money market, CDs, and e-banking

Promote High Performance Checking Tell-A-Friend Program. Maintain balancing record by correctly balancing cash daily, locates overages or shortages, sells excess cash to vault and maintains established cash levels in drawer. Sorts, counts, and wraps money to be transferred to the vault. Assist customers with safe deposit entries

Primarily responsible for developing and retaining customer relationships

Play an integral role in bank growth by meeting customer’s needs while maintaining profitability and proactively finding opportunities to enhance customer relationships

Responsible for identifying customer needs through active listening and profiling and fulfilling their needs with appropriate products and services

Act promptly on customer requests, following through on commitments and obligations. Ask follow-up questions to determine if customer needs and expectations have been addressed. Process ATM and debit card disputes, escalate as necessary

Maintain proficient knowledge of bank and loan products and services to effectively present the appropriate solutions to the customer

As a representative of the bank, responsible for conducting yourself at all times in a positive and professional manner while maintaining a professional appearance and treating everyone with dignity and respect

Answer incoming calls, answer inquiries, direct calls, takes messages and returns call

Take responsibility for remaining compliant with all applicable banking laws and regulations as well as following company policies and procedures, management directives, security and operational procedures

Accountable for maintaining accuracy and attention to detail in all aspects of the job

Responsible for keeping all information related to customers, co-workers and the bank private and confidential. Assure that any private information is accessed only as it pertains to the performance of your position, being aware of others who can hear your conversations or view private information

Proactively protect the bank and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and the bank

Complete all required annual compliance training and continuing education to stay current with bank policy, regulations and licensing requirements

Responsible to stay aware of and adhere to the banks security policy. Notify management of any situation that may cause a security risk

Regular and predictable attendance is an essential function of this job to accomplish, among other things, in-person contact with customers

Additional duties as requested or assigned

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Qualification

Customer serviceCash handlingBanking experienceComputer operationTyping skillsInterpersonal skillsAttention to detail

Required

High school diploma or equivalent

Minimum of six months of banking experience, including cash handling and customer service experience

Ability to understand and follow written and oral instructions

A high level of customer service and interpersonal skills to communicate effectively throughout the bank and to represent the bank positively to current and potential customers

Ability to operate a computer and other standard office equipment, such as copier and fax machine

Accurate and proficient typing skills and experience inputting data at a fast pace

Benefits

Medical

Dental

Vision

Life insurance

Health savings account option

Employee Assistance Program (EAP)

Health rewards program

Retirement savings plan

401(k)

Profit-Sharing plans

Short and long-term disability benefits

Education and training benefits

Discounts on banking products and services

Paid Time Off (PTO)

Paid holidays

Company

Foothills Bank - Division of Glacier Bank

Hank Schechert founded the foothills neighborhood east of Yuma, and his idea for Foothills Bank is based on the same sense of community and friendly, down-to-earth attitude that makes this part of America special.

Founded in 1997

Yuma, Arizona, USA

201-500 employees