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Careismatic Brands · 19 hours ago

Associate, Customer Experience-International

Los Angeles, CA

Full-time

Hybrid

New Grad, Entry Level

$26/hr - $26/hr

Careismatic Brands outfits our community of care through a portfolio of market-leading brands that meet the diverse needs of healthcare professionals worldwide. The Associate, Customer Experience – International plays a key role in supporting global customers and ensuring best-in-class service for the brands.

ApparelManufacturingMedical Device

Hiring Manager

Dominique Coleman

Responsibilities

Respond to customer inquiries via phone, email, or chat in a professional and timely manner

Address customer complaints, concerns, or technical issues, offering appropriate solutions

Provide customers with accurate information about products, services, pricing, and policies

Process orders, returns, exchanges, and cancellations in a timely manner

Track shipping and release status on customer orders to ensure timely delivery

Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system

Resolve product or service issues by investigating and identifying the root cause of problems

Ensure customers are satisfied with resolutions by following up on their inquiries

Work with other teams, such as sales or technical support, to resolve more complex issues or escalate concerns

Qualification

Customer service experienceCRM software proficiencyBilingual in EnglishSpanishProblem-solving skillsTime managementEmpathyExperience in international customer serviceActive listeningCollaborationDocumentation accuracy