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Spectris · 9 hours ago

Customer Service Rep I

Niwot, CO

Full-time

Onsite

New Grad, Entry Level

$22.50/hr - $22.50/hr

0+ years exp

Particle Measuring Systems is a global leader in micro-contamination monitoring equipment, focusing on enhancing performance in the semiconductor and pharmaceutical industries. They are seeking a Customer Service Representative to support the Global Sales and Commercial Operations Team by fostering positive customer experiences and ensuring accurate order processing and timely delivery of goods.

ElectronicsManufacturing

Responsibilities

Maintain communications with PMS personnel, distributors, and customers to clarify and acknowledge orders, ensure complete configurations/part numbers, price, payment terms, shipping instructions, and on time delivery. Process invoicing to customers

Process orders received via telephone, email, and fax. Includes data entry to create demand, relieve inventory and produce invoices, packing lists and shipping documents, including air bills, shipper’s letter of instruction, required certificates, labels, and process Letters of Credit as required

Complete Export Screening checklist and comply with all export regulations

Work with Accounting dept. to facilitate payment terms and collection issues

Provide regular backup support for other CSR’s as needed

Continuously evaluate processes for improvements in efficiency, quality, and safety

This job description is not intended to be all-inclusive. Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company

Qualification

Customer service experienceCommunication skillsMS Office proficiencyOrganizational skillsRelationship buildingProblem-solving skillsSelf-motivatedAttention to detail