Jamf · 21 hours ago
Information Architect
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $182K/yr
7+ years expJamf is a company dedicated to enhancing the Apple experience in workplaces by providing solutions for device management and security. They are seeking an Information Architect responsible for organizing and presenting technical content effectively while leveraging AI and automation to improve efficiency and user experience.
iOSmacOSMobile DevicesSoftware
Responsibilities
Coach and mentor technical content authors on using the CCMS platform, including guidance on information types
Strategy and maintenance of the DITA information model, metadata, and reuse with the goals of providing consistency across the portfolio and optimized translation costs
Develop a plan for future content delivery (i.e., content strategy) such as redefining what type of content should go in a knowledge base article vs. a tech paper and end user delivery/navigation
Advise on the optimal delivery mechanism for significant new content (For example, when a team is building a new feature, lead the discussion of whether the associated content warrants new deliverable or how to incorporate it within an existing deliverable)
Compile, QA, and publish technical product content per Jamf product release schedules and for on-going continuous delivery
Develop and maintain automated publishing workflows
Collaborate with DocOps and Localization peers to test and implement CCMS and publishing platform feature and component upgrades
Create technical documentation strategies for transforming existing content to accommodate changing business needs (e.g., modular content optimized for product bundling/Security SKU simplification)
Guide team members in the creation of technical documentation that is prescriptive and based on user goals/tasks
Work with other information architects on continuous improvements to content taxonomy, metadata, and labeling with the goal of improving the learning portal user experience
Maintain positive relationships and collaborate regularly across content creation teams such as Support, Tech Enablement, Customer Education, UX, and Marketing
Perform technical content inventory analysis and recurring content audits to ensure content is relevant and up to date
Explore how AI can be used to improve existing content creation and publication with a focus on opportunities to leverage Agentic AI capabilities
Oversight of decisions that impact content at the portfolio level
Implementation and planning of in-app help and API documentation
High-level direction for significant UI text that will have a broad impact across an individual product or the portfolio
Serve in on-call capacity as needed for critical customer events
Qualification
Required
A minimum of 7 years of software industry experience working as either information architect or senior technical writer
Demonstrated expertise with DITA XML, topic-based writing, and minimalism
Hands-on experience compiling content, performing quality assurance (QA), and publishing to a content platform
Experience developing and using CI/CD publishing workflows
Excellent verbal and written communication skills, including the ability to communicate effectively with all levels of the organization
Business level proficiency in English
Bachelor's degree in Technical Communications, Software Engineering, or related field
Preferred
Hands-on or academic experience with MCP (Model Context Protocol), Agentic AI, or other strategies for using Artificial Intelligence in the context of technical communication development and delivery processes
Strong technical acumen; you can read code and have experience with a server-side language
Skilled at using XML editing tools (e.g., Oxygen)
Git-based source/version control experience desired
Experience with API documentation
Experience with UX writing
Software development industry experience (Preferrably Agile)
Scripting experience
Experience developing process and procedure information and/or training materials
Experience with macOS and iOS platforms
Company
Jamf
Jamf develops and provides software solutions for managing and securing Apple devices in business, education, and government settings.
1001-5000 employees
H1B Sponsorship
Jamf has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$332.23MKey Investors
Dragoneer Investment GroupSummit Partners
2025-10-29Acquired
2021-09-08Post Ipo Secondary· $300M
2020-08-04Post Ipo Equity· $2.23M
Leadership Team
David Rudow
CFO
John Strosahl
President & COO
Recent News
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