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Inside Higher Ed · 4 days ago

Telecommunications Administrator

Washington, DC

Full-time

Onsite

Mid, Senior Level

$79K/yr - $88K/yr

3+ years exp

Howard University is committed to the overall strategic success of its operations, focusing on well-being and professional growth. The Telecommunications Administrator is responsible for the administration, configuration, and maintenance of telecommunications systems, ensuring reliability and security to support clinical operations and communications.

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Responsibilities

Manage and maintain the hospital’s telecommunications systems, including VoIP, PBX, voicemail, call recording, and call center applications

Configure and optimize SIP trunks, call routing, dial plans, and extensions to meet departmental needs

Monitor system performance, perform diagnostics, and resolve issues to ensure maximum uptime and call quality

Apply firmware updates, patches, and backups in accordance with change management procedures

Serve as the primary liaison with telecommunications vendors and service providers for installation, troubleshooting, upgrades, and service-level compliance

Provide support for end users experiencing voice communication issues; deliver training for hospital staff on system features and functionality

Collaborate with network and security teams to ensure seamless integration of telephony systems with hospital IT infrastructure and clinical applications (e.g., nurse call systems, paging, and EHR interfaces)

Maintain detailed system documentation, call flow diagrams, and asset inventories

Generate reports and analytics on system usage, performance, and capacity planning

Ensure telecommunications systems align with HIPAA, Joint Commission, and hospital security standards

Participate in disaster recovery planning and test emergency communication systems regularly

Evaluate emerging technologies and make recommendations for system enhancements to improve communication reliability, efficiency, and cost-effectiveness

Qualification

VoIP technologiesPBX systemsSIP protocolsUnified communicationsTelecommunications managementNetwork securityCall center technologiesTechnical troubleshootingService-oriented approachCommunication skillsTeam collaborationDocumentation accuracy

Required

Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field required

Minimum three (3) to five (5) years of progressive experience managing enterprise telecommunications or unified communications systems, preferably in a healthcare or large enterprise environment

Strong understanding of VoIP technologies, PBX systems, SIP protocols, and unified communications platforms (Cisco, Avaya, Mitel, or equivalent)

Demonstrated ability to troubleshoot complex technical issues methodically and efficiently

Responsive and service-oriented approach to supporting hospital staff and clinical teams

Works effectively with multidisciplinary teams and external vendors

Ensures accuracy and completeness in configurations, documentation, and compliance requirements

Ability to perform in a fast-paced hospital environment with competing priorities and critical timelines

Strong verbal and written communication skills, including the ability to convey technical concepts to non-technical users

Experience with VoIP systems (Cisco Unified Communications Manager, Avaya Aura, or equivalent)

Strong understanding of SIP trunking, call routing, QoS, and TCP/IP networking

Familiarity with call center technologies (IVR, ACD, call analytics)

Knowledge of telecommunication cabling standards and network topology

Understanding of HIPAA and security practices in healthcare environments