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Best Friends Animal Society · 18 hours ago

Help Desk/Desktop Support Specialist I

Kanab, UT

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Best Friends Animal Society is seeking a Help Desk/Desktop Support Specialist I to provide exceptional customer service and assist end users in resolving technical issues. The role involves diagnosing problems and troubleshooting computer hardware, software, and peripherals while documenting and tracking incidents.

EducationGovernmentNon Profit

No H1B

Responsibilities

Maintain a safe workplace, valuing, and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions

Communicate clearly to individuals with a variety of technical skills and provide courteous customer service

Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions

Demonstrate strong troubleshooting skills for Microsoft Windows, macOS, Microsoft Office 365, and other SaaS (software as a service) products

Provide one on one support to resolve incidents, assign, prioritize, document, and actively resolve end user requests

Document inventory and asset management

Create and maintain comprehensive documentation and knowledge base materials to facilitate effective support across the organization

Interface with users via phone, email, instant messaging, and in person

Customize and deploy new hardware and software locally and to offsite locations

Install, diagnose, repair, and maintain all computers, tablets, printers, and peripheral equipment

Perform installations, configurations, and upgrades of operating systems and software, using standard business deployment methods

Travel could be up to 5%

Qualification

Troubleshooting skillsMicrosoft WindowsMacOSCustomer serviceMicrosoft Office 365SaaS productsBasic networkingIT security principlesAnalytical skillsArtificial Intelligence conceptsCommunication skillsInterpersonal skillsTeam player

Required

Customer service and/or support experience is required

Outstanding written and oral communication skills

Strong initiative, analytical, and troubleshooting skills

Strong interpersonal skills, team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy

Knowledge of a variety of computer software applications used for communication, productivity, and web-based systems

Demonstrated understanding of basic IT security principles and best practices

Possesses a basic understanding of Artificial Intelligence concepts and their relevance to IT support

Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands

Genuine passion for the mission of Best Friends Animal Society

Able to work at a computer for extended periods of time with repetitive typing, arm and hand motion

Routinely lift 50 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending

Must have a valid driver's license for at least 3 years, ability to qualify to be added to Best Friends insurance. Access to transportation to travel on organization business

Travel may be required based on business needs

Flexibility to work outside normal business hours, including weekends, holidays, and evening hours for on-call shifts as needed

Exposure to animals of all sizes, temperaments, and medical status

Preferred

Prior experience working as a Help Desk Support Specialist is preferred

Experience performing hands on support of computer hardware, tablets, software, printers, and basic networking in iOS, macOS, and Windows environments