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Race Communications · 6 days ago

Retention Specialist - Remote - CA Only

United States

Full-time

Remote

Entry, Mid Level

$22/hr - $25/hr

2+ years exp

Race Communications is a fiber internet provider committed to connecting California communities since 1994. They are seeking a Retention Specialist who will develop and implement strategies to enhance customer retention while providing excellent support experiences for customers.

InternetTelecommunicationsWired Telecommunications

Growth Opportunities

No H1B

Responsibilities

Develop and implement strategies to enhance customer retention

Foster long-term relationships through proactive engagement, personalized solutions, and exceptional service delivery

Qualification

Customer service experienceCRM systems familiarityTelecom industry experienceCustomer service software proficiencyBilingual communicationEffective communication

Required

Eligibility for US Employment without sponsorship

Minimum of 18 years of age

High School Diploma or GED or equivalent combination of education and experience is required

Familiarity with CRM systems and practices required

2-3 years of experience in customer service, retention, or a related field, preferably in the telecom industry

Familiarity with telecom products, services, and technology, and the commitment to stay up-to-date with industry developments and trends

Proficiency in using customer service software, such as CRM systems, call center software, and ticketing systems

Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs

The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

Preferred

Customer service support experience or experience in Sales is preferred

Bilingual communication skills are considered a plus, particularly when serving diverse communities

Benefits

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)

Free fiber internet service for all employees living in our service area

Company

Race Communications

Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.

Founded in 1994

South San Francisco, California, USA

51-200 employees